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Customer Feedback

Fast service
Hi David, Thanks for the email, we appreciate the very fast and excellent service. Kind regards, Joan

Joan (May 2011)

Many Thanks
Many thanks for our first order which arrived the day after ordering the Sunflower Heads are a great hit with our Garden birds and the other products are excellent quality Paul Black

Paul Black (May 2011)

Value for money
Dear David Thank you for your email. In terms of product range, value for money and customer service I think your company is excellent; my little birds (which I love almost as much as my children) greatly appreciate it. With kind regards Catherine

Catherine (May 2011)

Fantastic communication
As always, fantastic communication and superfast service. The quality of the bird food is always excellent and extremely good value. Thank you Jenny

Jenny (May 2011)

Return bags, well impressed
Hi David Got the order as and when you said, brilliant. Well impressed. Thank you. Will return bags as soon as I can. Regards Julian

Julian (May 2011)

Amazing service
Hello David Yes back from my travels and the birds are eating twice as much as usual so thought I had better stock up !!!!!! Your service is just amazing the order arrived this morning you all deserve a gold star I look forward to trying out the new packaging thanks for the freebie!!!!!!!! best wishes Anne

Anne (May 2011)

Very satisfied customer
Hi there, Yes the food arrived safely on Friday - many thanks... our sparrows seem to particularly like the wheat free blend Thanks for sorting out why the web purchases wasn't working for me - I'll amend my account so it all works for my next order All the best (a very satisfied customer!) Leopold

Leopold (May 2011)

Quick response, customer service second to none
Hello David Please excuse me for not replying sooner where do the days go ?????????? thank you for your quick response although it was not your fault but the courier the goods arrived as you promised the next day in perfect order. I think your customer service is second to none there are not many firms who would have replaced the whole order so readily I appreciate it and so do the birds !!! Thanks again and I hope you have sorted the problem best wishes Anne

Anne (May 2011)

Great saving
I stumbled across your site whilst searching for a cheaper bulk supply of suet pellets. Order sent as £2 per kilo is a great saving and should keep me going for a while, and reusable bags as well! Thank you for the great saving on both counts. Customer contact form

Customer contact form (May 2011)

Superlative service
Hello David Our order arrived today and I'd just like to thank you again for the superlative customer focused service. This is one of the main reasons why we return to your store, but since we started using your feed we have also noticed an increase in our well fed feathered community.We have managed to attract 3 new types of visitor - the Niger worked it's magic and we have several pairs of Goldfinches who now visit.In addition, we now have Greenfinches and a lovely wee community of Yellowhammers.The Chaffinches,Great Tits,Blackbirds,Sparrows,Starlings and the occasional Pheasant remain as regulars.The Swallows manage to keep the Magpies at bay - the aeronautics involved in this are quite spectacular to watch. Couldn't recommend you more,if only every online retailer offered your lovely personal 'extra-mile' service...or maybe not...we'd be broke! Very Best Wishes Susan

Susan (May 2011)

Really impressed
Dear David First I would like to thank you for keeping me informed on my delivery, which arrived saturday morning. The birds love the suet pellets & the free spring mix sample I ordered & I really appreciate the free gift of fat balls. I also like that your packaging is either recyclable or can be returned to you for reuse. I have been really impressed with BBF's service & won't hesitate to buy from you again. Kind regards Sharon Harrington

Sharon (May 2011)

Excellent service
Hello David Many thanks for this. Excellent service! This is my second order with you and it was prompted by the good service you provided with the first order. Kind regards Terry

Terry (May 2011)

Kind and helpful
My email was answered immediately even though the time was around 9pm. It was answered precisely and in detail by a real person. I could not ask for a more helpful and kind response. It is very surprising and pleasant to come across such a lovely company. Thanks so much. I'm very pleased I found the products I needed so easily with your help. Kind Regards, Mr Robert Donnan MSHAA

Dr R Donnan (May 2011)

Fast friendly service
Dont waste time searching the web for any bird food and feeders. It is all here. Fast friendly service. Excellent price and value. The best there is. Kind regards. George - from London

George (May 2011)

Lots more birds in my garden
Hi David Since trying your no mess mix, I have seen lots more birds in my garden, I used another supplier for years, but my birds just love your mix. Thank you for your prompt service, (and the free suet balls, so nice to get something for nothing nowdays!) I will stick with you from now on. Kind regards Mrs E Smith

Mrs Smith (May 2011)

Premium mix
Please send some more Premium mix. This is the only food our baby sparrows like ! - customer comment

Customer comment (May 2011)

Easier to handle and store
Hello David Thank you for your excellent service. I particularly like the way you pack the goods as the 5 kg packages are so much easier to handle and store. Kind regards Brenda Shield.

Brenda (May 2011)

Fast delivery
Hello David, thank you again for super fast delivery and good quality product! alyson

Alyson (May 2011)

Excellent and fast service
Dear David, The bird feeders have just arrived. Thank you for your excellent and fast service. Regards, Colin Draper

Colin (May 2011)

Super fast service
Morning David, I would like to thank you and your team for a super fast service, my order arrived next day. as you said. Thank you again. Kind Regards Chris Kinns

Chris (May 2011)