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Customer Feedback

Certainly buy again
Dear David I just wanted to say a big thank you for sending the Egg bird feeder so quickly, and between Christmas and New Year too. I am really pleased with it - it's beautiful, and so far the squirrels haven't worked out a way to get to it! I will certainly buy from you again. Many thanks Jo Savage

Jo (May 2011)

Many Thanks
Dear David <p class="MsoNormal" style="font-weight: normal; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 3px; padding-right: 0px; padding-bottom: 3px; padding-left: 0px; font-size: 1em; line-height: 1.5em; color: rgb(105, 105, 105); font-family: 'Trebuchet MS', Tahoma, Arial, Helvetica, sans-serif; ">Many thanks for this. I must tell you how impressed I am and continue to be with British Bird Foods efficiency and slick management of customer ordersfrom the processing of orders, to keeping customers informed of delivery - a great service. I had indeed also noted the new quick buy system which proved incredibly useful and certainly saved some time. <p class="MsoNormal" style="font-weight: normal; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 3px; padding-right: 0px; padding-bottom: 3px; padding-left: 0px; font-size: 1em; line-height: 1.5em; color: rgb(105, 105, 105); font-family: 'Trebuchet MS', Tahoma, Arial, Helvetica, sans-serif; ">Thanks as always <p class="MsoNormal" style="font-weight: normal; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 3px; padding-right: 0px; padding-bottom: 3px; padding-left: 0px; font-size: 1em; line-height: 1.5em; color: rgb(105, 105, 105); font-family: 'Trebuchet MS', Tahoma, Arial, Helvetica, sans-serif; ">Kind regards <p class="MsoNormal" style="font-weight: normal; margin-top: 0px; margin-right: 0px; margin-bottom: 12pt; margin-left: 0px; padding-top: 3px; padding-right: 0px; padding-bottom: 3px; padding-left: 0px; font-size: 1em; line-height: 1.5em; color: rgb(105, 105, 105); font-family: 'Trebuchet MS', Tahoma, Arial, Helvetica, sans-serif; ">Olivia Hamilton

Olivia Hamilton (May 2011)

Thank you
Dear BBF Thank you once again for your excellent service. My order was delivered this morning within the given time slot. I have nesting Robins and Tree Sparrow who are having their lunch!</div> Kind regards</div> Tessa Parker</div>

Tessa Parker (May 2011)

Service has been excellent
<span class="Apple-style-span" style="font-size: 13px; ">Hi David,your service has been excellent, and many thanks for separating off the invoice from the product it made life much easier. I will certainly be back,M Rawlinson.

M Rawlinson (May 2011)

Great service
David Thanks for thebird food order which arrived today. I had to write and say what a great service you provide - not only was it delivered the next day but this morning I had an e mail telling me exactly WHEN it would arrive.The slot given was between 09.53 and 10.53 and actually it arrived at 09. 48. Pretty impressive. I also particulalrly liked your instruction label pasted on the front of the box to warn the courier to look after the parcel otherwise there could be a messy end for them! In the past I have had mealworms delivered, theyusually come in a sturdy plastic bucket, in a plastic bag. My postman said that the bucket had been smashed when another parcelfell on them and he had had to spend a long time scraping up the little wrigglers! Thanks also for the sunflower heads - I am sure the birds will love them if I can find a way of squirrel proofing them! Have managed to make most of my feeders squirrel proof but this one is posing a bit more of a problem, BUT I shall keep trying to outwit the little b******s! Just out of interest - my first robin babies have fledged and are growing well and the blue tits and great tits are well on with their nests. Love this time of year. Thanks again for a great service regards Chris Treggiden

C Treggiden (May 2011)

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Phil Page (May 2011)

Sunflower Seeds
Hello David, This is a note to tell you that the whole delivery has now arrived, so thanks. The sunflower seeds are a big hit and I've never seen so many Blue Tits and Great Tits in the garden at the same time as this last week. Many thanks, Mark

Mark (May 2011)

Care and attention
Thank you so very much for your e-mails and prompt mailing of Stephen's, (husband), squirrel-proof bird feeder. I can confirm that it has arrived safely this morning and remains undetected! I am certain that he will be delighted and that he will be ordering food soon also. Your care and attention are very much appreciated. Best wishes Denise

Denise (May 2011)

The birds love it
Thank you so much for the dilivery of the bird seed, should last through winter both me and my granddaughter love your bird seed, and happy to say the birds love it, i willbe posting some of the bags back to you today, thank you so much. A customer

A customer (May 2011)

Efficient service
The Squirrel Buster has arrived today - many thanks for the efficient service and very prompt delivery. Regards Richard Saunders

Richard (May 2011)

Definately be ordering again
Hi, Thank you for your message. My order arrived really quickly and my garden birds really like suet treats and the *no mess* seed I ordered from you. I will definitely be ordering again. Also thank you for the free present - I appreciate it. Kind regards Soula Williams

Soula (May 2011)

Delighted
My daughter (Mrs J ...........) bought me the daisy wheel and suet balls as a present and I was so delighted that this is my second order for suet balls. Mr G Kelland

G Kelland (May 2011)

Wheat free mix enormous success
My first order of wheat-free seed mix has been an enormous success - the birds eat a lot more of the seed than birdseed from another supplier so a lot less waste. Even my chickens like it! Thanks for an excellent service. Kind regards Sue (Craven Arms)

Sue (May 2011)

Wheat free mix is great
Afternoon David Just placed a second order with you. I'll post back some of the bags when I empty them into our bird food bin. We have had several families of blackbirds, starlings, dunnocks, tree and house sparrows using the garden, with loads of other visitors. The wheat free mix is great, no more wheat growing everywhere. Julie Carmichael

Julie (May 2011)

Excellent customer service
I just want to thank you for all your help with my enquiry. You went out of your way to help me and I appreciated that very much. For anyone reading this - excellent customer service. I, like Arnie says, WILL be back! Kind Regards, Paula

Paula (May 2011)

Finch Food
You may be interested to know that, having used many seed mixes in the past, the finch-food appears to be a winner. Bramblings increased fron 12 to 37 in a small garden, along with up to 40 Chaffinches. Also, at long last, House Sparrows are appearing. Pigeons do not decimate this food and it is well used by other species. Will have to re-order! Graham

Graham (May 2011)

Big success with our local birds
Good morning David, Just to let you know (once more) that your products are a big success with our local birds! The fat balls are on high demand. The sunflower hearts the same. The two great spotted woodpeckers are particularly attracted by your fat cakes. Again, thanks for the customer service which is brilliant, delivery time and of course, for the 'extras' you always send! Kind regards Janine

Janine (May 2011)

Extremely impressed
Many thanks for the prompt personal response - I'm extremely impressed with this level of service! Thank you too for sending it first class - hopefully it will arrive in time. Re feed for the feeder - this is actually going to be winging it's way to South Africa with me on Wednesday as a Christmas present for my father who is an avid bird feeder. It will be well travelled! I will be sure to use you in future for my own bird feeding needs if this is the positive customer experience I can expect. Kind Regards Michael

Michael (May 2011)

Fantastic service
What a fantastic service! Well done David and Belinda. Our order arrived by 9am this morning and just before the snow. Put loads out for the feathered friends - including the &;quot;fat pigeons&;quot;, 13 appeared in an instant! but they all need to eat, especially in this weather. Brill too that you included the sunflower head - I liked that touch! We have never used those before and if it is a success we will order some for the tiny birds.Thanks again! Pam

Pam (May 2011)

Impressed with the service
Hi David, I've been meaning to write before now, but better late than never! I'm so impressed with the service and delivery from British Bird Food, and i just wanted to let you know! It was superb, and i love the idea of recycling the bags (i've just got to get round to doing that, but i will), and the little extra treat you added, thank you for that, my birds will be happy! Kind regards, Jo

Jo (May 2011)



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