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Customer Feedback

Sending replacement free of charge
Just to thank you kindly for sending a replacement for the bag of summer mix that I received without any mealworms, suet pellets or fruit! I appreciate the effort made to correct the mix up which led to me receiving an incorrect bag (which I only opened some weeks after delivery). Thanks for great service

Pat (June 2015)

Prompt and efficient service
Received with thanks. Always a prompt, efficient service and the birds are very happy too. We have thrushes, blackbirds, wrens, robins, finches, tits, nuthatches, woodpeckers and the obligatory wood pidgeons all tucking in!

Beverley (April 2015)

Prompt response
Many, many thanks for such a quick response to my email. I will return the feeder guardian to you today. Could I take this opportunity to say that your company is a delight to do business with-thankyou for the prompt way you deal with everything.

Lynn (February 2015)

speedy delivery of bird food
Just a brief note to say thank you for the speedy delivery of my order.Excellent service

Liz (February 2015)

Prompt and efficient
I have just received my order placed 2 days ago. Thank you for a prompt and efficient service. I will remain your (very satisfied) customer.

C.Solares (February 2015)

Excellent service
I would like to express my thanks for the prompt and efficient delivery of my order that I placed yesterday. The quality of the seed is excellent. The delivery firm you use needs a medal. I received 3 emails informing me of the orders progress and despite having 75mm of snow this morning it still arrived within their allocated time slot.

G Burhouse (January 2015)

excellent service
Have received excellent service online previously but called in at retail shop in person on Sunday. Super friendly and helpful service. Bought sunflower seeds, nijer and winter mix. Put them out Monday and within 10 minutes had blue tits, coal tits, great tits, robin, nuthatch, greenfinch, goldfinch, tree creeper, thrush and blackbird. Now can't get any work done too busy bird watching!!

Pat Suimpson (November 2014)

Fab service
Just wanted to say we could not believe the quick delivery you provided on Sunday of all days!! Ordered at 3pm and received before 5pm.

Adrian (October 2014)

Excellent service
At long last my laptop is back, virus free, and my seed was delivered on Monday, so my 40+ sparrows are making up for lost time, along with the greenfinches and ever present starlings. Seriously though - thank you for all your help, I shall make sure to order my next lot of seed early in the week and early in the day.

Margaret (August 2014)

family concern
Nice to talk to you this morning and am pleased to tell you the fat ball feeder arrived this evening, ahead of the allotted time slot given, which was fine. We are pleased to have a variety of birds visiting our garden which give us much pleasure, so they will appreciate the fat balls. I remember when I first looked on line to order bird food, I chose you because I like to support family concerns and I have always been very pleased with the service given. I hope your business continues to flourish.

Betty (July 2014)

Promt processing of order
Thank you for your prompt processing of my order which arrived today.

Paula (July 2014)

customer service is excellent
Just to let you know that the replacement box arrived safely yesterday. Thank you so much for your help, as I said your customer service is excellent and I will recommend you to my friends

Val (June 2014)

what stars, great service
Hi Once again thanks for the great service My a parcels arrived Saturday Wow what stars you are happy birdies say thanks

Anne (June 2014)

Excellent service
My order arrived mid-morning. Excellent service thank you.

Marjorie (May 2014)

very good value for money, birds happy
Received the Bird Feeder it is really good as it keeps the seed dry & keeps our birds happy, very good value for money

Marjorie (May 2014)

brilliant service and delivery
Seed Feeder is sturdy and well engineered. It is also easy to assemble and set. Brilliant service and delivery.

Sue Miller (April 2014)

pleased with purchase
I just wanted to drop you a line to say how pleased I am with my first purchase from you. Having the product delivered in smaller manageable returnable plastic bags is so helpful - no having to heft 20 kg sacks and then dispose of them. It was also very helpful to know exactly what time to expect delivery. And thank you for the gift -- a really nice touch!

Ann (February 2014)

good value for money
Received the Bird Feeder it is really good as it keeps the seed dry 7 keeps our birds happy, very good value for money

Marjorie (February 2014)

Delighted with customer service
Thank you for your prompt response; my feeders are Jacobi Jayne with two ports for multi seeds. I am delighted by your customer service and I will definitely consider purchasing future products.

Tina (January 2014)

wonderful delivery service
I would like to thank you for your wonderful delivery service. Ordered 27th Jan late afternoon and arrived today 29th Jan at 09.30. Very impressive !

Lynda (January 2014)