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Customer Feedback

Superlative customer focused service
Our order arrived today and I'd just like to thank you again for the superlative customer focused service. This is one of the main reasons why we return to your store, but since we started using your feed we have also noticed an increase in our well fed feathered community.We have managed to attract 3 new types of visitor - the Niger worked it's magic and we have several pairs of Goldfinches who now visit.In addition, we now have Greenfinches and a lovely wee community of Yellowhammers.The Chaffinches,Great Tits,Blackbirds,Sparrows,Starlings and the occasional Pheasant remain as regulars.The Swallows manage to keep the Magpies at bay - the aeronautics involved in this are quite spectacular to watch. Couldn't recommend you more,if only every online retailer offered your lovely personal 'extra-mile' service...or maybe not...we'd be broke!

Susan (June 2010)

Won't hesitate to buy from you again
First I would like to thank you for keeping me informed on my delivery, which arrived saturday morning. The birds love the suet pellets & the free spring mix sample I ordered & I really appreciate the free gift of fat balls. I also like that your packaging is either recyclable or can be returned to you for reuse. I have been really impressed with BBF's service & won't hesitate to buy from you again.

Sharon Harrington (May 2010)

Many thanks for this. Excellent service! This is my second order with you and it was prompted by the good service you provided with the first order

Terry (May 2010)

Answered precisely and in detail by a real person
My email was answered immediately even though the time was around 9pm. It was answered precisely and in detail by a real person. I could not ask for a more helpful and kind response. It is very surprising and pleasant to come across such a lovely company. Thanks so much. I'm very pleased I found the products I needed so easily with your help

Mr Robert Donnan MSHAA (April 2010)

The best there is
Dont waste time searching the web for any bird food and feeders. It is all here. Fast friendly service. Excellent price and value. The best there is.

George London (April 2010)

Thanks for the customer service which is brilliant
Good morning David, Just to let you know (once more) that your products are a big success with our local birds! The fat balls are on high demand. The sunflower hearts the same. The two great spotted woodpeckers are particularly attracted by your fat cakes. Again, thanks for the customer service which is brilliant, delivery time and of course, for the 'extras' you always send!

Janine (March 2010)

Your care and attention are very much appreciated
Thank you so very much for your e-mails and prompt mailing of Stephen's, (husband), squirrel-proof bird feeder. I can confirm that it has arrived safely this morning and remains undetected! I am certain that he will be delighted and that he will be ordering food soon also. Your care and attention are very much appreciated.

Denise (March 2010)

A big thank you
Dear David I just wanted to say a big thank you for sending the Egg bird feeder so quickly, and between Christmas and New Year too. I am really pleased with it - it's beautiful, and so far the squirrels haven't worked out a way to get to it! I will certainly buy from you again.

Jo Savage (January 2010)

I will certainly be back
Hi David, your service has been excellent, and many thanks for separating off the invoice from the product it made life much easier. I will certainly be back

M Rawlinson. (January 2010)

Thank you so much for the delivery
Thank you so much for the delivery of the bird seed, should last through winter both me and my granddaughter love your bird seed, and happy to say the birds love it, i will be posting some of the bags back to you today, thank you so much

A Customer (December 2009)

Order arrived really quickly
Thank you for your message. My order arrived really quickly and my garden birds really like suet treats and the *no mess” seed I ordered from you. I will definitely be ordering again. Also thank you for the free present – I appreciate it. Kind regards

Soula Williams (November 2009)

My daughter (Mrs J ...........) bought me the daisy wheel and suet balls as a present and I was so delighted that this is my second order for suet balls.

Mr G Kelland (August 2009)

Even my chickens like it!
My first order of wheat-free seed mix has been an enormous success - the birds eat a lot more of the seed than birdseed from another supplier so a lot less waste. Even my chickens like it! Thanks for an excellent service.

Sue Craven Arms (July 2009)

Wheat free mix is great!
Just placed a second order with you. I'll post back some of the bags when I empty them into our bird food bin. We have had several families of blackbirds, starlings, dunnocks, tree and house sparrows using the garden, with loads of other visitors. The wheat free mix is great, no more wheat growing everywhere.

Julie Carmichael (June 2009)

I will be back!
I just want to thank you for all your help with my enquiry. You went out of your way to help me and I appreciated that very much. For anyone reading this - excellent customer service. I, like Arnie says, WILL be back! Kind Regards, Paula

Paula (June 2009)

No mess mix
Hi David Since trying your no mess mix, I have seen lots more birds in my garden, I used another supplier for years, but my birds just love your mix. Thank you for your prompt service, (and the free suet balls, so nice to get something for nothing nowdays!) I will stick with you from now on. Kind regards Mrs E Smith

Mrs E Smith (May 2009)

Please send some more Premium mix. This is the only food our baby sparrows like !

Customer Comment (May 2009)

Easier to handle and store
Hello David Thank you for your excellent service. I particularly like the way you pack the goods as the 5 kg packages are so much easier to handle and store. Kind regards Brenda Shield

Brenda Shield (April 2009)

Birds do love your seed
Good morning David I look forward to receiving my order, the birds do love your seed. Since my last order I have seen a larger variety of birds in the garden including 2 Greenfinches and 2 Long Tail Tits. I am very happy with the excellent service that you provide and am so happy that I found you on the website. Sincere Regards Nicola

Nicola (March 2009)

Very pleased with the first order
Hi David. Thanks for the last order and for the suet balls! Very pleased with the first order and already it has attracted 2 new bird types. Bramblings were super, never even seen one before in 57 years!! All the very best..... Mr R Kemp.

Mr R Kemp. (March 2009)