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Customer Feedback

Really impressed
Dear David, I have to say that I am really impressed how you always send a personal follow-up email to confirm the order and say when it is being dispatched. It is very rare for a company to do this. Thanks again - and thanks from my garden birds, squirrels, foxes and badgers! Miss Ali

Miss Ali (May 2011)

Great service
David Thanks for thebird food order which arrived today. I had to write and say what a great service you provide - not only was it delivered the next day but this morning I had an e mail telling me exactly WHEN it would arrive.The slot given was between 09.53 and 10.53 and actually it arrived at 09. 48. Pretty impressive. I also particulalrly liked your instruction label pasted on the front of the box to warn the courier to look after the parcel otherwise there could be a messy end for them! In the past I have had mealworms delivered, theyusually come in a sturdy plastic bucket, in a plastic bag. My postman said that the bucket had been smashed when another parcelfell on them and he had had to spend a long time scraping up the little wrigglers! Thanks also for the sunflower heads - I am sure the birds will love them if I can find a way of squirrel proofing them! Have managed to make most of my feeders squirrel proof but this one is posing a bit more of a problem, BUT I shall keep trying to outwit the little b******s! Just out of interest - my first robin babies have fledged and are growing well and the blue tits and great tits are well on with their nests. Love this time of year. Thanks again for a great service regards Chris Treggiden

Chris Treggiden (May 2011)

I think your company is excellent
Thank you for your email. In terms of product range, value for money and customer service I think your company is excellent; my little birds (which I love almost as much as my children) greatly appreciate it.

Catherine (September 2010)

Fantastic communication and superfast service
As always, fantastic communication and superfast service. The quality of the bird food is always excellent and extremely good value. Thank you

Jenny (September 2010)

Our sparrows seem to particularly like the wheat free blend
Yes the food arrived safely on Friday - many thanks... our sparrows seem to particularly like the wheat free blend Thanks for sorting out why the web purchases wasn't working for me - I'll amend my account so it all works for my next order All the best (a very satisfied customer!)

Leopold (July 2010)

Customer service is second to none
Please excuse me for not replying sooner where do the days go ?????????? thank you for your quick response although it was not your fault but the courier the goods arrived as you promised the next day in perfect order. I think your customer service is second to none there are not many firms who would have replaced the whole order so readily I appreciate it and so do the birds !!! Thanks again and I hope you have sorted the problem

Anne (July 2010)

Thank you for the great saving
I stumbled across your site whilst searching for a cheaper bulk supply of suet pellets. Order sent as £2 per kilo is a great saving and should keep me going for a while, and reusable bags as well! Thank you for the great saving on both counts.

(June 2010)

Superlative customer focused service
Our order arrived today and I'd just like to thank you again for the superlative customer focused service. This is one of the main reasons why we return to your store, but since we started using your feed we have also noticed an increase in our well fed feathered community.We have managed to attract 3 new types of visitor - the Niger worked it's magic and we have several pairs of Goldfinches who now visit.In addition, we now have Greenfinches and a lovely wee community of Yellowhammers.The Chaffinches,Great Tits,Blackbirds,Sparrows,Starlings and the occasional Pheasant remain as regulars.The Swallows manage to keep the Magpies at bay - the aeronautics involved in this are quite spectacular to watch. Couldn't recommend you more,if only every online retailer offered your lovely personal 'extra-mile' service...or maybe not...we'd be broke!

Susan (June 2010)

Won't hesitate to buy from you again
First I would like to thank you for keeping me informed on my delivery, which arrived saturday morning. The birds love the suet pellets & the free spring mix sample I ordered & I really appreciate the free gift of fat balls. I also like that your packaging is either recyclable or can be returned to you for reuse. I have been really impressed with BBF's service & won't hesitate to buy from you again.

Sharon Harrington (May 2010)

Many thanks for this. Excellent service! This is my second order with you and it was prompted by the good service you provided with the first order

Terry (May 2010)

Answered precisely and in detail by a real person
My email was answered immediately even though the time was around 9pm. It was answered precisely and in detail by a real person. I could not ask for a more helpful and kind response. It is very surprising and pleasant to come across such a lovely company. Thanks so much. I'm very pleased I found the products I needed so easily with your help

Mr Robert Donnan MSHAA (April 2010)

The best there is
Dont waste time searching the web for any bird food and feeders. It is all here. Fast friendly service. Excellent price and value. The best there is.

George London (April 2010)

Thanks for the customer service which is brilliant
Good morning David, Just to let you know (once more) that your products are a big success with our local birds! The fat balls are on high demand. The sunflower hearts the same. The two great spotted woodpeckers are particularly attracted by your fat cakes. Again, thanks for the customer service which is brilliant, delivery time and of course, for the 'extras' you always send!

Janine (March 2010)

Your care and attention are very much appreciated
Thank you so very much for your e-mails and prompt mailing of Stephen's, (husband), squirrel-proof bird feeder. I can confirm that it has arrived safely this morning and remains undetected! I am certain that he will be delighted and that he will be ordering food soon also. Your care and attention are very much appreciated.

Denise (March 2010)

A big thank you
Dear David I just wanted to say a big thank you for sending the Egg bird feeder so quickly, and between Christmas and New Year too. I am really pleased with it - it's beautiful, and so far the squirrels haven't worked out a way to get to it! I will certainly buy from you again.

Jo Savage (January 2010)

I will certainly be back
Hi David, your service has been excellent, and many thanks for separating off the invoice from the product it made life much easier. I will certainly be back

M Rawlinson. (January 2010)

Thank you so much for the delivery
Thank you so much for the delivery of the bird seed, should last through winter both me and my granddaughter love your bird seed, and happy to say the birds love it, i will be posting some of the bags back to you today, thank you so much

A Customer (December 2009)

Order arrived really quickly
Thank you for your message. My order arrived really quickly and my garden birds really like suet treats and the *no mess” seed I ordered from you. I will definitely be ordering again. Also thank you for the free present – I appreciate it. Kind regards

Soula Williams (November 2009)

Delighted
My daughter (Mrs J ...........) bought me the daisy wheel and suet balls as a present and I was so delighted that this is my second order for suet balls.

Mr G Kelland (August 2009)

Even my chickens like it!
My first order of wheat-free seed mix has been an enormous success - the birds eat a lot more of the seed than birdseed from another supplier so a lot less waste. Even my chickens like it! Thanks for an excellent service.

Sue Craven Arms (July 2009)



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