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Customer Feedback

Thank you
Dear BBF Thank you once again for your excellent service. My order was delivered this morning within the given time slot. I have nesting Robins and Tree Sparrow who are having their lunch!</div> Kind regards</div> Tessa Parker</div>

Tessa Parker (May 2011)

Great service
David Thanks for thebird food order which arrived today. I had to write and say what a great service you provide - not only was it delivered the next day but this morning I had an e mail telling me exactly WHEN it would arrive.The slot given was between 09.53 and 10.53 and actually it arrived at 09. 48. Pretty impressive. I also particulalrly liked your instruction label pasted on the front of the box to warn the courier to look after the parcel otherwise there could be a messy end for them! In the past I have had mealworms delivered, theyusually come in a sturdy plastic bucket, in a plastic bag. My postman said that the bucket had been smashed when another parcelfell on them and he had had to spend a long time scraping up the little wrigglers! Thanks also for the sunflower heads - I am sure the birds will love them if I can find a way of squirrel proofing them! Have managed to make most of my feeders squirrel proof but this one is posing a bit more of a problem, BUT I shall keep trying to outwit the little b******s! Just out of interest - my first robin babies have fledged and are growing well and the blue tits and great tits are well on with their nests. Love this time of year. Thanks again for a great service regards Chris Treggiden

C Treggiden (May 2011)

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Phil Page (May 2011)

Impressed with the service
Hi David, I've been meaning to write before now, but better late than never! I'm so impressed with the service and delivery from British Bird Food, and i just wanted to let you know! It was superb, and i love the idea of recycling the bags (i've just got to get round to doing that, but i will), and the little extra treat you added, thank you for that, my birds will be happy! Kind regards, Jo

Jo (May 2011)

Fast service
Hi David, Thanks for the email, we appreciate the very fast and excellent service. Kind regards, Joan

Joan (May 2011)

Really impressed
Dear David First I would like to thank you for keeping me informed on my delivery, which arrived saturday morning. The birds love the suet pellets & the free spring mix sample I ordered & I really appreciate the free gift of fat balls. I also like that your packaging is either recyclable or can be returned to you for reuse. I have been really impressed with BBF's service & won't hesitate to buy from you again. Kind regards Sharon Harrington

Sharon (May 2011)

Superlative service
Hello David Our order arrived today and I'd just like to thank you again for the superlative customer focused service. This is one of the main reasons why we return to your store, but since we started using your feed we have also noticed an increase in our well fed feathered community.We have managed to attract 3 new types of visitor - the Niger worked it's magic and we have several pairs of Goldfinches who now visit.In addition, we now have Greenfinches and a lovely wee community of Yellowhammers.The Chaffinches,Great Tits,Blackbirds,Sparrows,Starlings and the occasional Pheasant remain as regulars.The Swallows manage to keep the Magpies at bay - the aeronautics involved in this are quite spectacular to watch. Couldn't recommend you more,if only every online retailer offered your lovely personal 'extra-mile' service...or maybe not...we'd be broke! Very Best Wishes Susan

Susan (May 2011)

Great saving
I stumbled across your site whilst searching for a cheaper bulk supply of suet pellets. Order sent as £2 per kilo is a great saving and should keep me going for a while, and reusable bags as well! Thank you for the great saving on both counts. Customer contact form

Customer contact form (May 2011)

Quick response, customer service second to none
Hello David Please excuse me for not replying sooner where do the days go ?????????? thank you for your quick response although it was not your fault but the courier the goods arrived as you promised the next day in perfect order. I think your customer service is second to none there are not many firms who would have replaced the whole order so readily I appreciate it and so do the birds !!! Thanks again and I hope you have sorted the problem best wishes Anne

Anne (May 2011)

Very satisfied customer
Hi there, Yes the food arrived safely on Friday - many thanks... our sparrows seem to particularly like the wheat free blend Thanks for sorting out why the web purchases wasn't working for me - I'll amend my account so it all works for my next order All the best (a very satisfied customer!) Leopold

Leopold (May 2011)

Return bags, well impressed
Hi David Got the order as and when you said, brilliant. Well impressed. Thank you. Will return bags as soon as I can. Regards Julian

Julian (May 2011)

Fantastic communication
As always, fantastic communication and superfast service. The quality of the bird food is always excellent and extremely good value. Thank you Jenny

Jenny (May 2011)

Value for money
Dear David Thank you for your email. In terms of product range, value for money and customer service I think your company is excellent; my little birds (which I love almost as much as my children) greatly appreciate it. With kind regards Catherine

Catherine (May 2011)

Many Thanks
Many thanks for our first order which arrived the day after ordering the Sunflower Heads are a great hit with our Garden birds and the other products are excellent quality Paul Black

Paul Black (May 2011)

Fast delivery
Hello David, thank you again for super fast delivery and good quality product! alyson

Alyson (May 2011)

Certainly buy again
Dear David I just wanted to say a big thank you for sending the Egg bird feeder so quickly, and between Christmas and New Year too. I am really pleased with it - it's beautiful, and so far the squirrels haven't worked out a way to get to it! I will certainly buy from you again. Many thanks Jo Savage

Jo (May 2011)

Premium mix
Please send some more Premium mix. This is the only food our baby sparrows like ! - customer comment

Customer comment (May 2011)

Sunflower Seeds
Hello David, This is a note to tell you that the whole delivery has now arrived, so thanks. The sunflower seeds are a big hit and I've never seen so many Blue Tits and Great Tits in the garden at the same time as this last week. Many thanks, Mark

Mark (May 2011)

Excellent and fast service
Dear David, The bird feeders have just arrived. Thank you for your excellent and fast service. Regards, Colin Draper

Colin (May 2011)

Super fast service
Morning David, I would like to thank you and your team for a super fast service, my order arrived next day. as you said. Thank you again. Kind Regards Chris Kinns

Chris (May 2011)



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