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Customer Feedback

Impressed with the service
Hi David, I've been meaning to write before now, but better late than never! I'm so impressed with the service and delivery from British Bird Food, and i just wanted to let you know! It was superb, and i love the idea of recycling the bags (i've just got to get round to doing that, but i will), and the little extra treat you added, thank you for that, my birds will be happy! Kind regards, Jo

Jo (May 2011)

Sunflower Seeds
Hello David, This is a note to tell you that the whole delivery has now arrived, so thanks. The sunflower seeds are a big hit and I've never seen so many Blue Tits and Great Tits in the garden at the same time as this last week. Many thanks, Mark

Mark (May 2011)

Extremely impressed
Many thanks for the prompt personal response - I'm extremely impressed with this level of service! Thank you too for sending it first class - hopefully it will arrive in time. Re feed for the feeder - this is actually going to be winging it's way to South Africa with me on Wednesday as a Christmas present for my father who is an avid bird feeder. It will be well travelled! I will be sure to use you in future for my own bird feeding needs if this is the positive customer experience I can expect. Kind Regards Michael

Michael (May 2011)

Really impressed
Dear David, I have to say that I am really impressed how you always send a personal follow-up email to confirm the order and say when it is being dispatched. It is very rare for a company to do this. Thanks again - and thanks from my garden birds, squirrels, foxes and badgers! Miss Ali

Miss Ali (May 2011)

Excellent customer service
I just want to thank you for all your help with my enquiry. You went out of your way to help me and I appreciated that very much. For anyone reading this - excellent customer service. I, like Arnie says, WILL be back! Kind Regards, Paula

Paula (May 2011)

Lots more birds in my garden
Hi David Since trying your no mess mix, I have seen lots more birds in my garden, I used another supplier for years, but my birds just love your mix. Thank you for your prompt service, (and the free suet balls, so nice to get something for nothing nowdays!) I will stick with you from now on. Kind regards Mrs E Smith

Mrs Smith (May 2011)

Premium mix
Please send some more Premium mix. This is the only food our baby sparrows like ! - customer comment

Customer comment (May 2011)

Very pleased with order
Hi David. Thanks for the last order and for the suet balls! Very pleased with first order and already it has attracted 2 new bird types. Bramblings were super, never even seen one before in 57 years!! All the very best..... Mr R Kemp.

Mr R Kemp (May 2011)

Excellent and fast service
Dear David, The bird feeders have just arrived. Thank you for your excellent and fast service. Regards, Colin Draper

Colin (May 2011)

Super fast service
Morning David, I would like to thank you and your team for a super fast service, my order arrived next day. as you said. Thank you again. Kind Regards Chris Kinns

Chris (May 2011)

Prompt service and quality
Hello David Since putting out your bird seed mix, in feeders and on the ground I have had 4 Jays calling regularly,plus the odd Red Wing and ocasional Starling. both sexes of Blackbirds and Thrushes, both sexes of Robins, plus Bluetits, Sparrows and Wrens. also Magpies and I think Siskins or Dunnocks. So now have an extremely interesting time 'bird watching' from my kitchen window. I also have a large grey squirrel calling for a snack. I also put out a ground mix of sultanas, bread seeds, leftover cat food and crushed peanuts. Many thanks for your prompt service and the quality of your products. Mrs P Lewis-Cook

Mrs P Lewis-Cook (May 2011)

Absolutely thrilled with them
Hi David Just to let you know that I have received my Bird Feeders and I have entertained the office with my excitement for 15 minutes!!!! They have told me I am &;quot;for the birds&;quot;!!! I am taking that as a compliment though. I am absolutely thrilled with them, your service, and your website. I will certainly let everyone know about your site. Regards T. Percy

T Percy (May 2011)

Happy with the excellent service
Good morning David I look forward to receiving my order, the birds do love your seed. Since my last order I have seen a larger variety of birds in the garden including 2 Greenfinches and 2 Long Tail Tits. I am very happy with the excellent service that you provide and am so happy that I found you on the website. Sincere Regards Nicola

Nicola (May 2011)

Easier to handle and store
Hello David Thank you for your excellent service. I particularly like the way you pack the goods as the 5 kg packages are so much easier to handle and store. Kind regards Brenda Shield.

Brenda (May 2011)

Great service
David Thanks for thebird food order which arrived today. I had to write and say what a great service you provide - not only was it delivered the next day but this morning I had an e mail telling me exactly WHEN it would arrive.The slot given was between 09.53 and 10.53 and actually it arrived at 09. 48. Pretty impressive. I also particulalrly liked your instruction label pasted on the front of the box to warn the courier to look after the parcel otherwise there could be a messy end for them! In the past I have had mealworms delivered, theyusually come in a sturdy plastic bucket, in a plastic bag. My postman said that the bucket had been smashed when another parcelfell on them and he had had to spend a long time scraping up the little wrigglers! Thanks also for the sunflower heads - I am sure the birds will love them if I can find a way of squirrel proofing them! Have managed to make most of my feeders squirrel proof but this one is posing a bit more of a problem, BUT I shall keep trying to outwit the little b******s! Just out of interest - my first robin babies have fledged and are growing well and the blue tits and great tits are well on with their nests. Love this time of year. Thanks again for a great service regards Chris Treggiden

Chris Treggiden (May 2011)

I think your company is excellent
Thank you for your email. In terms of product range, value for money and customer service I think your company is excellent; my little birds (which I love almost as much as my children) greatly appreciate it.

Catherine (September 2010)

Fantastic communication and superfast service
As always, fantastic communication and superfast service. The quality of the bird food is always excellent and extremely good value. Thank you

Jenny (September 2010)

Our sparrows seem to particularly like the wheat free blend
Yes the food arrived safely on Friday - many thanks... our sparrows seem to particularly like the wheat free blend Thanks for sorting out why the web purchases wasn't working for me - I'll amend my account so it all works for my next order All the best (a very satisfied customer!)

Leopold (July 2010)

Customer service is second to none
Please excuse me for not replying sooner where do the days go ?????????? thank you for your quick response although it was not your fault but the courier the goods arrived as you promised the next day in perfect order. I think your customer service is second to none there are not many firms who would have replaced the whole order so readily I appreciate it and so do the birds !!! Thanks again and I hope you have sorted the problem

Anne (July 2010)

Thank you for the great saving
I stumbled across your site whilst searching for a cheaper bulk supply of suet pellets. Order sent as £2 per kilo is a great saving and should keep me going for a while, and reusable bags as well! Thank you for the great saving on both counts.

(June 2010)



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