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Customer Feedback

Value for money
Dear David Thank you for your email. In terms of product range, value for money and customer service I think your company is excellent; my little birds (which I love almost as much as my children) greatly appreciate it. With kind regards Catherine

Catherine (May 2011)

Many Thanks
Many thanks for our first order which arrived the day after ordering the Sunflower Heads are a great hit with our Garden birds and the other products are excellent quality Paul Black

Paul Black (May 2011)

Fast service
Hi David, Thanks for the email, we appreciate the very fast and excellent service. Kind regards, Joan

Joan (May 2011)

Impressed with the service
Hi David, I've been meaning to write before now, but better late than never! I'm so impressed with the service and delivery from British Bird Food, and i just wanted to let you know! It was superb, and i love the idea of recycling the bags (i've just got to get round to doing that, but i will), and the little extra treat you added, thank you for that, my birds will be happy! Kind regards, Jo

Jo (May 2011)

Sunflower Seeds
Hello David, This is a note to tell you that the whole delivery has now arrived, so thanks. The sunflower seeds are a big hit and I've never seen so many Blue Tits and Great Tits in the garden at the same time as this last week. Many thanks, Mark

Mark (May 2011)

Extremely impressed
Many thanks for the prompt personal response - I'm extremely impressed with this level of service! Thank you too for sending it first class - hopefully it will arrive in time. Re feed for the feeder - this is actually going to be winging it's way to South Africa with me on Wednesday as a Christmas present for my father who is an avid bird feeder. It will be well travelled! I will be sure to use you in future for my own bird feeding needs if this is the positive customer experience I can expect. Kind Regards Michael

Michael (May 2011)

Really impressed
Dear David First I would like to thank you for keeping me informed on my delivery, which arrived saturday morning. The birds love the suet pellets & the free spring mix sample I ordered & I really appreciate the free gift of fat balls. I also like that your packaging is either recyclable or can be returned to you for reuse. I have been really impressed with BBF's service & won't hesitate to buy from you again. Kind regards Sharon Harrington

Sharon (May 2011)

Excellent service
Hello David Many thanks for this. Excellent service! This is my second order with you and it was prompted by the good service you provided with the first order. Kind regards Terry

Terry (May 2011)

Return bags, well impressed
Hi David Got the order as and when you said, brilliant. Well impressed. Thank you. Will return bags as soon as I can. Regards Julian

Julian (May 2011)

Fast delivery
Hello David, thank you again for super fast delivery and good quality product! alyson

Alyson (May 2011)

Care and attention
Thank you so very much for your e-mails and prompt mailing of Stephen's, (husband), squirrel-proof bird feeder. I can confirm that it has arrived safely this morning and remains undetected! I am certain that he will be delighted and that he will be ordering food soon also. Your care and attention are very much appreciated. Best wishes Denise

Denise (May 2011)

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Phil Page (May 2011)

Great service
David Thanks for thebird food order which arrived today. I had to write and say what a great service you provide - not only was it delivered the next day but this morning I had an e mail telling me exactly WHEN it would arrive.The slot given was between 09.53 and 10.53 and actually it arrived at 09. 48. Pretty impressive. I also particulalrly liked your instruction label pasted on the front of the box to warn the courier to look after the parcel otherwise there could be a messy end for them! In the past I have had mealworms delivered, theyusually come in a sturdy plastic bucket, in a plastic bag. My postman said that the bucket had been smashed when another parcelfell on them and he had had to spend a long time scraping up the little wrigglers! Thanks also for the sunflower heads - I am sure the birds will love them if I can find a way of squirrel proofing them! Have managed to make most of my feeders squirrel proof but this one is posing a bit more of a problem, BUT I shall keep trying to outwit the little b******s! Just out of interest - my first robin babies have fledged and are growing well and the blue tits and great tits are well on with their nests. Love this time of year. Thanks again for a great service regards Chris Treggiden

C Treggiden (May 2011)

Many Thanks
Dear David <p class="MsoNormal" style="font-weight: normal; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 3px; padding-right: 0px; padding-bottom: 3px; padding-left: 0px; font-size: 1em; line-height: 1.5em; color: rgb(105, 105, 105); font-family: 'Trebuchet MS', Tahoma, Arial, Helvetica, sans-serif; ">Many thanks for this. I must tell you how impressed I am and continue to be with British Bird Foods efficiency and slick management of customer ordersfrom the processing of orders, to keeping customers informed of delivery - a great service. I had indeed also noted the new quick buy system which proved incredibly useful and certainly saved some time. <p class="MsoNormal" style="font-weight: normal; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 3px; padding-right: 0px; padding-bottom: 3px; padding-left: 0px; font-size: 1em; line-height: 1.5em; color: rgb(105, 105, 105); font-family: 'Trebuchet MS', Tahoma, Arial, Helvetica, sans-serif; ">Thanks as always <p class="MsoNormal" style="font-weight: normal; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 3px; padding-right: 0px; padding-bottom: 3px; padding-left: 0px; font-size: 1em; line-height: 1.5em; color: rgb(105, 105, 105); font-family: 'Trebuchet MS', Tahoma, Arial, Helvetica, sans-serif; ">Kind regards <p class="MsoNormal" style="font-weight: normal; margin-top: 0px; margin-right: 0px; margin-bottom: 12pt; margin-left: 0px; padding-top: 3px; padding-right: 0px; padding-bottom: 3px; padding-left: 0px; font-size: 1em; line-height: 1.5em; color: rgb(105, 105, 105); font-family: 'Trebuchet MS', Tahoma, Arial, Helvetica, sans-serif; ">Olivia Hamilton

Olivia Hamilton (May 2011)

Excellent Service
Excellent service thank you. The goods arrived well within the given time slot which is very helpful. Regards</div> Betty Grant</div>

Betty Grant (May 2011)

Absolutely thrilled with them
Hi David Just to let you know that I have received my Bird Feeders and I have entertained the office with my excitement for 15 minutes!!!! They have told me I am &;quot;for the birds&;quot;!!! I am taking that as a compliment though. I am absolutely thrilled with them, your service, and your website. I will certainly let everyone know about your site. Regards T. Percy

T Percy (May 2011)

Finch Food
You may be interested to know that, having used many seed mixes in the past, the finch-food appears to be a winner. Bramblings increased fron 12 to 37 in a small garden, along with up to 40 Chaffinches. Also, at long last, House Sparrows are appearing. Pigeons do not decimate this food and it is well used by other species. Will have to re-order! Graham

Graham (May 2011)

Big success with our local birds
Good morning David, Just to let you know (once more) that your products are a big success with our local birds! The fat balls are on high demand. The sunflower hearts the same. The two great spotted woodpeckers are particularly attracted by your fat cakes. Again, thanks for the customer service which is brilliant, delivery time and of course, for the 'extras' you always send! Kind regards Janine

Janine (May 2011)

Fast friendly service
Dont waste time searching the web for any bird food and feeders. It is all here. Fast friendly service. Excellent price and value. The best there is. Kind regards. George - from London

George (May 2011)

Kind and helpful
My email was answered immediately even though the time was around 9pm. It was answered precisely and in detail by a real person. I could not ask for a more helpful and kind response. It is very surprising and pleasant to come across such a lovely company. Thanks so much. I'm very pleased I found the products I needed so easily with your help. Kind Regards, Mr Robert Donnan MSHAA

Dr R Donnan (May 2011)



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