British Bird Food - Food & Feeders for Wild Birds
Customer Feedback - to send us feedback, use the form at bottom of the page.
Hi there,
Yes the food arrived safely on Friday - many thanks... our sparrows seem to particularly like the wheat free blend
Thanks for sorting out why the web purchases wasn't working for me - I'll amend my account so it all works for my next order
All the best (a very satisfied customer!)
Leopold – July 2010
Hello David
Please excuse me for not replying sooner where do the days go ??????????
thank you for your quick response although it was not your fault but the courier the goods arrived as you promised the next day in perfect order.
I think your customer service is second to none there are not many firms who would have replaced the whole order so readily I appreciate it and so do the birds !!!
Thanks again and I hope you have sorted the problem
best wishes
Anne – July 2010
message: I stumbled across your site whilst searching for a cheaper bulk supply of suet pellets. Order sent as £2 per kilo is a great saving and should keep me going for a while, and reusable bags as well! Thank you for the great saving on both counts.
Customer contact form - June 2010
Hello David
Our order arrived today and I'd just like to thank you again for the superlative customer focused service.
This is one of the main reasons why we return to your store, but since we started using your feed we have also noticed an increase in our well fed feathered community.We have managed to attract 3 new types of visitor - the Niger worked it's magic and we have several pairs of Goldfinches who now visit.In addition, we now have Greenfinches and a lovely wee community of Yellowhammers.The Chaffinches,Great Tits,Blackbirds,Sparrows,Starlings and the occasional Pheasant remain as regulars.The Swallows manage to keep the Magpies at bay - the aeronautics involved in this are quite spectacular to watch.
Couldn't recommend you more,if only every online retailer offered your lovely personal 'extra-mile' service...or maybe not...we'd be broke!
Very Best Wishes Susan ... June 2010
Dear David
First I would like to thank you for keeping me informed on my delivery, which arrived saturday morning.
The birds love the suet pellets & the free spring mix sample I ordered & I really appreciate the free gift of fat balls. I also like that your packaging is either recyclable or can be returned to you for reuse.
I have been really impressed with BBF's service & won't hesitate to buy from you again.
Kind regards
Sharon Harrington - May 2010
Hello David
Many thanks for this. Excellent service!
This is my second order with you and it was prompted by the good service you provided with the first order.
Kind regards Terry - May 2010
My email was answered immediately even though the time was around 9pm. It was answered precisely and in detail by a real person. I could not ask for a more helpful and kind response. It is very surprising and pleasant to come across such a lovely company. Thanks so much. I'm very pleased I found the products I needed so easily with your help.
Kind Regards,
Mr Robert Donnan MSHAA - April 2010
Dont waste time searching the web for any bird food and feeders. It is all here.
Fast friendly service. Excellent price and value. The best there is.
Kind regards.
George - from London April 2010
Good morning David,
Just to let you know (once more) that your products are a big success with our local birds! The fat balls are on high demand. The sunflower hearts the same. The two great spotted woodpeckers are particularly attracted by your fat cakes.
Again, thanks for the customer service which is brilliant, delivery time and of course, for the 'extras' you always send!
Kind regards
Janine - March 2010
Hello David,
Thank you so very much for your e-mails and prompt mailing of Stephen's, (husband), squirrel-proof bird feeder. I can confirm that it has arrived safely this morning and remains undetected!
I am certain that he will be delighted and that he will be ordering food soon also.
Your care and attention are very much appreciated.
Best wishes
Denise - March 2010
Hi David
As always brilliant service and everything in tip top condition. I would highly recommend you to anyone and thank you for the extra goodies.
I was given one of your Eggs for Christmas 2008 and it is one of the best presents I have ever received it gives me hours of enjoyment.
Thanks again
Shona
Your very first customer! - Feb 2010
Dear David
I just wanted to say a big thank you for sending the Egg bird feeder so quickly, and between Christmas and New Year too. I am really pleased with it - it's beautiful, and so far the squirrels haven't worked out a way to get to it!
I will certainly buy from you again.
Many thanks Jo Savage - Jan 10
Thank you so much for the dilivery of the bird seed, should last through winter both me and my granddaughter love your bird seed, and happy to say the birds love it, i willbe posting some of the bags back to you today, thank you so much. A customer - Dec 09
The Squirrel Buster has arrived today - many thanks for the efficient service and very prompt delivery.
Regards
Richard Saunders Novmber 2009
Hi,
Thank you for your message.
My order arrived really quickly and my garden birds really like suet treats and the *no mess” seed I ordered from you. I will definitely be ordering again.
Also thank you for the free present – I appreciate it. Kind regards
Soula Williams - November 2009
My daughter (Mrs J ...........) bought me the daisy wheel and suet balls as a present and I was so delighted that this is my second order for suet balls.
Mr G Kelland - August 2009
My first order of wheat-free seed mix has been an enormous success - the birds eat a lot more of the seed than birdseed from another supplier so a lot less waste. Even my chickens like it! Thanks for an excellent service. Kind regards
Sue (Craven Arms) - July 09
Afternoon David
Just placed a second order with you. I'll post back some of the bags when I empty them into our bird food bin.
We have had several families of blackbirds, starlings, dunnocks, tree and house sparrows using the garden, with loads of other visitors. The wheat free mix is great, no more wheat growing everywhere.
Julie Carmichael June 09
I just want to thank you for all your help with my enquiry. You went out of your way to help me and I appreciated that very much. For anyone reading this - excellent customer service. I, like Arnie says, WILL be back!
Kind Regards,
Paula - June 09
Hi David
Since trying your no mess mix, I have seen lots more birds in my garden, I used another supplier for years, but my birds just love your mix. Thank you for your prompt service, (and the free suet balls, so nice to get something for nothing nowdays!) I will stick with you from now on. Kind regards
Mrs E Smith - May 09
Please send some more Premium mix. This is the only food our baby sparrows like ! - customer comment May 09
Hello David
Thank you for your excellent service. I particularly like the way you pack the goods as the 5 kg packages are so much easier to handle and store. Kind regards
Brenda Shield. April 09
Good morning David
I look forward to receiving my order, the birds do love your seed. Since my last order I have seen a larger variety of birds in the garden including 2 Greenfinches and 2 Long Tail Tits.
I am very happy with the excellent service that you provide and am so happy that I found you on the website.
Sincere Regards
Nicola . March 09
Hi David. Thanks for the last order and for the suet balls! Very pleased with first order and already it has attracted 2 new bird types. Bramblings were super, never even seen one before in 57 years!!
All the very best.....
Mr R Kemp. March 09
Hi David
Just to let you know that I have received my Bird Feeders and I have entertained the office with my excitement for 15 minutes!!!! They have told me I am "for the birds"!!! I am taking that as a compliment though.
I am absolutely thrilled with them, your service, and your website. I will certainly let everyone know about your site.
Regards T. Percy Feb 09
Hello David
Since putting out your bird seed mix, in feeders and on the ground I have had 4 Jays calling regularly,plus the odd Red Wing and ocasional Starling. both sexes of Blackbirds and Thrushes, both sexes of Robins, plus Bluetits, Sparrows and Wrens. also Magpies and I think Siskins or Dunnocks. So now have an extremely interesting time 'bird watching' from my kitchen window. I also have a large grey squirrel calling for a snack. I also put out a ground mix of sultanas, bread seeds, leftover cat food and crushed peanuts.
Many thanks for your prompt service and the quality of your products.
Mrs P Lewis-Cook February 09
hello david
Order received on Monday, thank you very much.
Also, I was absolutely flabbergasted by the 'extras' you enclosed, they are so very much appreciated.
Have been 'bird watching' this morning through my kitchen window and have seen wagtails as well as the usual blue tits, sparrows etc. I also have robins, wrens, blackbirds and thrushes. Quite a good variety of birds. Have'nt seen any greenfinches for ages, and only the occasional starling.
Sincerely
Patricia Lewis-Cook January 09
Morning David,
I would like to thank you and your team for a super fast service, my order arrived next day. as you said.
Thank you again.
Kind Regards
Chris Kinns December 08
Dear David,
The bird feeders have just arrived. Thank you for your excellent and fast service.
Regards,
Colin Draper December 08
