British Bird Food - What our customers say about us.
Customer Feedback - to send us feedback, use the form at bottom of the page. (we only publish 1 or 2 per month!)
Just to thank you kindly for sending a replacement for the bag of summer mix that I received without any mealworms, suet pellets or fruit!
I appreciate the effort made to correct the mix up which led to me receiving an incorrect bag (which I only opened some weeks after delivery).
Thanks for great service, Pat Spencer, May 2014
Received with thanks. Always a prompt, efficient service and the birds are very happy too.
We have thrushes, blackbirds, wrens, robins, finches, tits, nuthatches, woodpeckers and the obligatory wood pigeons all tucking in!
Beverley April 2015
message: I have just received my order placed 2 days ago. Thank you for a prompt and efficient service. I will remain your (very satisfied) customer.
Regards, C. Solares Feb 2015
message: Just a brief note to say thank you for the speedy delivery of my order.Excellent service
Liz Feb 2015
I would like to express my thanks for the prompt and efficient delivery of my order that I placed yesterday.
The quality of the seed is excellent. The delivery firm you use needs a medal. I received 3 emails informing me of the orders progress and despite having 75mm of snow this morning it still arrived within their allocated time slot.
G Burhouse Jan 2015
message: Have received excellent service online previously but called in at retail shop in person on Sunday. Super friendly and helpful service. Bought sunflower seeds, nijer and winter mix. Put them out Monday and within 10 minutes had blue tits, coal tits, great tits, robin, nuthatch, greenfinch, goldfinch, tree creeper, thrush and blackbird. Now can't get any work done _ too busy bird watching!!
Pat Simpson November 2014
Just wanted to say we could not believe the quick delivery you provided on Sunday of all days!!
Ordered at 3pm and received before 5pm
Adrian Williamson Oct 2014
At long last my laptop is back, virus free, and my seed was delivered on Monday, so my 40+ sparrows are making up for lost time, along with the greenfinches and ever present starlings.
Seriously though - thank you for all your help, I shall make sure to order my next lot of seed early in the week and early in the day.
Margaret August 2014
Dear David and Belinda
Thank you for your prompt processing of my order which arrived today.
Kind regards Paula July 2014
Just to let you know that the replacement box arrived safely yesterday. Thank you so much for your help, as I said your customer service is excellent and I will recommend you to my friends.
Have a lovely weekend.
Val - June 2014
Once again thanks for the great service
My a parcels arrived Saturday
Wow what stars you are happy birdies say thanks
Anne - June 2014
My order arrived mid-morning. Excellent service thank you.
Kind regards Marjorie Whyberd May 2014
Hi David & Belinda
Received the Bird Feeder it is really good as it keeps the seed dry & keeps our birds happy, very good value for money.
Many Thanks Marjorie. May 2014
Seed Feeder is sturdy and well engineered. It is also easy to assemble and set. Brilliant service and delivery. Thank you!
Sue Miller April 2014
message: I would like to thank you for your wonderful delivery service. Ordered 27th Jan late afternoon and arrived today 29th Jan at 09.30. Very impressive !Many thanks.
Lynda. Feb 2014
message: Thank you for your help and my Wallpoints. I already have one and it's brilliant. No rusting and so adaptable.They were hard to find again but I found you through the Jacobi Jayne site, so good on them. Not only that, you had the best price and service too. Thanks again, Sarah. Feb 2014
Hi David...a belated thanks for the prompt delivery of my order arrived an hour earlier than the time given by Interlink...sorry did not realise the bags were returnable....will know next time...look out for bigger monthly orders in future.....Once ore many thanks for the service.
J Lawton Jan 2014
message: Thank you for the very prompt delivery of my order requested only yesterday. Within 20 minutes of putting out the nijer and sunflower seeds I have had visits from blue tits, great tits, coal tits, goldfinch, greenfinch, nuthatch, woodpeckers, robins, chaffinch and a willow tit. Fantastic but not inducive to getting my jobs done!!
P Simpson Jan 2014
Thanks for the usual wonderful service! I have meant to email you for ages and have just not got around to it, but wanted to say how nice it was to see my named bags last time! Hopefully I'll see them again!!
Every time I order seed from you I think I must order with the recycled bags but then the extra saving on the bulk buy gets to me, so I have to go with that!
Hope you are all doing well with the business - you are all doing a wonderful job!!
Best wishes Heather September 2013
Just a quick email to say thank you for superb customer service. I received an email order confirmation, details of despatch and then a email this morning at 8.04am to say delivery would be between 11 and 12.00pm today and at 11.05 Interlink delivered the goods! If only other on-line companies/couriers were as good.
I've opened the sack and the seed looks good, thank you for the 2 fat balls included.
Margaret - September 2013
Thank you so much for your superb customer service. I wasn't able to salvage many fat balls from the original shipment so the birds will be very happy when the replacements arrive tomorrow!
Many thanks again and best regards,
John - August 2013
Order received thank you.
The courier service was also excellent, its the same day as delivery txt system to give one the option of delivering to a neighbour which proved to be really useful. Rather than the goods being left outside somewhere.
Kind regards Julian -July 2013
Thank you for your email. My order arrived in good time, thank you for an excellent service and quality product. I will definitely use your company again.
Dianne Denton-Morley - July 2013
message: Dear Belinda and David, and BBf Friends,
Originally, we purchased your superb mixed suet pellets as a 'supplement' for our dunnocks, robins, tits, finches, thrushes, blackbirds, and the rest, to help them to the better survive the harsh rigours of winter...BUT, we little suspected these suet pellets would rapidly become established as the 'staple diet' of EVERY bird species, large and small, in this area of Buckinghamshire!!
Heck, folks, this suet should carry a WARNING...!
Wonderful stuff, and thank you very, very much for everything.
Michael de Hesellum - June 2013
message: BULK ORDERS THIS TIME MY GANG JUST CANT GET ENOUGH OF THE QUALITY
SUCH GREAT SERVICE
Anne June - 2013
Thanks for a fast turn round with the order. I am very pleased with the product and I would certainly recommend you to others.
Paul - May 2013
Hello David & Belinda
Thank you for the prompt delivery of goods. Excellent service as always.
Thought I'd let you know I love the Squirrel Buster bird seed feeder, it certainly keeps the pesky squirrels away, and is so easy to clean.
Betty - March 2013
Just to let you know how impressed my wife, Elizabeth, and myself are with British Bird Food.
Just placed a new order with you, as we transfer our custom to you from our, now, previous supplier.
Thank you very much indeed and very well done
Michael Feb 2013
Just wanted to let you know that your wonderful robin and tit food arrived safely this week and our little robin is loving it. We'll be back for more soon.
Janet - Feb 2013
Thank you @BritishBirdFood for my new Droll Yankees. If you need a large feeder, these are the boys!
Gareth - Dec 2012
Thank you very much for your efficient delivery system.
My bird seed arrived in the allotted delivery slot, unlike many parcels I have been at home awaiting delivery during the past few days. Big companies could do well to learn from your system!
Within 20 minutes of me filling up my feeders with the sunflower seeds and winter mix I had goldfinches, bullfinches, robin, blackbird, collared doves, sparrows, blue tit and coal tits visiting.
Thank you! Well worth every penny to give me islands of calm, peaceful pleasure, watching birds from my kitchen, whilst the world around me whips themselves up into a Christmas frenzy!
Elizabeth - Dec 2012
Belated thanks for the very prompt delivery of the birdfood and especially for the gift of the suet balls. We've not tried these before, but they are already proving popular with the blue tits.
Your packaging survived the journey very well and I was very pleased to see that your winter mix is of a much higher quality than is offered by some of your competitors (who tend to inlcude a lot of wheat and other things only of interest to pigeons).
Peter - Nov 2012
Thought I'd drop you a quick e mail to thank you for your super quick delivery and the advice on squirrel busters. The squirrels already look annoyed!
Janice - Sep 2012
Just took delivery of my bird food. Thank you so much for your excellent service including the really useful time slots for courier delivery of goods - it is so nice not to have to wait around all day waiting for a parcel that may not turn up. A Gold medal I think!
Sue - August 2012
Here I am again, you still beat all the suppliers, gutted I went elsewhere locally. No comparioson with your standard of seed mixes and the birds say "thank goodness she is back with you!"
A Corrigan - August 2012
This has been superb service, I need never worry about running out of bird food and the birds going hungry with this super speedy delivery capability! The text to give me an hour slot was brilliant, spot on accuarte, and meant I got a lie in on my day off!! I'm happy, the birds are happy, everyone's a winner!
Jo - July 20212
Really pleased with Echoes bird bath and stand. Was delivered today (the day after placing the order). I received a text this morning stating time of delivery and it arrived exactly on time. Very prompt and efficient service. Thank you.
Sue - July 2012
Hi Belinda & David
A brief thank you for your excellent service and superb quality - my lot cannot get enough sunflower seeds and the baby woodpeckers love the suet slabs!
Regards Russ June 2012
My rook problem is solved - thank you so much for your help. I have left it a while before contacting you just to make sure. Strangely enough the rooks departed quite quickly when they realised they weren't getting any food but it took the squirrels a bit longer to accept it! I now have woodpeckers in the garden which didn't happen before. I was concerned that they might trigger off the feeder but they are returning so it looks good. I am so grateful to you.
Best wishes, Sarah. May 2012
WOW! I'm not sure what you put in your no-mess bird seed, but it's magical. Since filling the bird feeders the other day, new visitors to the table have been: a male & female Bull Finch, a Dunnock, and this morning, a NutHatch - really excited! The fat blocks also seem to have been sampled. I'll definitely be ordering again, and at the rate it's being eaten, probably quite soon.
Jo April 2012
Many thanks again for your excellent service. I’m sure we’ll be back to you.
John March 2012
Just to say I was delighted to receive my order from you. It arrived as you said on Tuesday. Really pleased with the sunflower heads and the complementary feeder for the fat balls. Looking forward to enjoying even more birds visiting my garden. Won't hesitate to place more orders in the future.
Thanks again Sally Burton March 2012
We are newbies to your website & are pleased with the customer service your company has provided. Our suet pellets arrived as promised with no mess or problems ! We now have some very fat garden birds who no doubt love the food. Many thanks for the sunflower heads which we have just put out before e-mailing you. We look forward to doing another order in the near future.
Kind regards Avril & peter cannan Feb 2012
Just a note to say thank you for a very impressive service. I arrived home this evening to find my order had been delivered this afternoon. So many companies seem to think Inverness is out in the sticks somewhere and seem incapable of delivering anything quickly. Most would not have been able to deliver until Monday at the earliest, jsut goes to prove it can be done.
Kind regards Fiona Feb 2012
received goods on time as promised and contents exactly as ordered, birds will be well fed here!
Will order again when I need to.
Many thanks, Bill Barton. Jan 2012
message: Good afternoon David
I received my order this morning and have got to say that I am SO impressed with your service! I couldn't wait to put the Winter Seed Mix into my new Ring Pull Feeder! The birds in my garden have been very patient too.
I'm so taken with the new feeder that I'm now going to order another one. I've been looking for ages for one that is robust and easy-clean and this is just the job.
I've got to say that I have been looking for such a long time for quality bird food. This is absolutely superb and the price is excellent too.
Many thanks to you and your team for excellent service and delivery.
Regards, Karen Wood Jan 2012
message: Just wanted to say my bird apple feeder arrived today, intime for Christmas...and what a beautiful thing it is!
Thank you. Karen December 2011
What amazingly speedy delivery. Thank you so much for such service. Our birds are already enjoying a feast. E Heron. December 2011
Just to say thank you for the prompt and safe delivery of my order which arrived on Tuesday as promised. The new squirrel-proof fatball feeder is keeping undesirables off the fatballs and thank you for the free sunflower heads which are being enjoyed. I have a bit of old seed to use up & am looking forward to see how the birds like the new seed!
Vicki West November 2011
Many thanks my other half is working from home, so should be in
If not please leave in log shed.
Really impressed with your delivery and birds seem to love the food.
Well done Karen October 2011
just wanted to say a big thanks for getting my order to me today- tuesday- and for your excellent service and product and for keeping me up to date with whats happening
sincerely sylvia drummond Oct 2011
message: first purchase from you, excellent service and excellent feeder. will certainly buy gain.
Jane Gonzaga Sept 2011
Hello....Wow, thank you so much for your quick reply to my order and thank you for the added gift of the sunflower heads.I am most impressed with your fast delivery promise and especially the one hour time slot, that's great!!!!Looking forward to receipt of my order, as I'm sure my garden birds are as well!
Regards, Susan Baker Sept 2011
Thanks David, the food arrived yesterday and all was intact so the new bags are performing well.
Dave. Aug 2011
My order arrived today as promised, yet again excellent quality and value for money. Thank you also for the freebies, they are much appreciated!
Best wishes Alyson. July 2011
message: Feeding birds in the garden can be expensive, so I tend to 'shop around'. This is the first time I have used BBF and I am most impressed with your fast and efficient service. Being given a time of delivery is a huge bonus and I shall definately be shopping with you again. Thankyou! Julian. July 2011
Thanks David for getting my order to me so promptly even sorting out the slight hitch with the delivery over the phone. Squirrel Buster Plus looks great, giving a much better view than the squirrel cages.
Ken June 2011
Many thanks for this. I must tell you how impressed I am and continue to be with British Bird Foods efficiency and slick management of customer orders from the processing of orders, to keeping customers informed of delivery - a great service. I had indeed also noted the new quick buy system which proved incredibly useful and certainly saved some time.
Thanks as always
Olivia Hamilton May 2011
Thanks for the bird food order which arrived today.
I had to write and say what a great service you provide - not only was it delivered the next day but this morning I had an e mail telling me exactly WHEN it would arrive. The slot given was between 09.53 and 10.53 and actually it arrived at 09. 48. Pretty impressive. I also particulalrly liked your instruction label pasted on the front of the box to warn the courier to look after the parcel otherwise there could be a messy end for them! In the past I have had mealworms delivered, they usually come in a sturdy plastic bucket, in a plastic bag. My postman said that the bucket had been smashed when another parcel fell on them and he had had to spend a long time scraping up the little wrigglers!
Thanks also for the sunflower heads - I am sure the birds will love them if I can find a way of squirrel proofing them! Have managed to make most of my feeders squirrel proof but this one is posing a bit more of a problem, BUT I shall keep trying to outwit the little b******s!
Just out of interest - my first robin babies have fledged and are growing well and the blue tits and great tits are well on with their nests. Love this time of year.
Thanks again for a great service
Chris Treggiden April 2011
You may be interested to know that, having used many seed mixes in the past, the finch-food appears to be a winner. Bramblings increased fron 12 to 37 in a small garden, along with up to 40 Chaffinches. Also, at long last, House Sparrows are appearing. Pigeons do not decimate this food and it is well used by other species. Will have to re-order!
Graham - Feb 2011
Yes back from my travels and the birds are eating twice as much as usual so thought I had better stock up !!!!!!
Your service is just amazing the order arrived this morning you all deserve a gold star
I look forward to trying out the new packaging thanks for the freebie!!!!!!!!
best wishes Anne Feb 2011
What a fantastic service! Well done David and Belinda.
Our order arrived by 9am this morning and just before the snow. Put loads out for the feathered friends - including the "fat pigeons", 13 appeared in an instant! but they all need to eat, especially in this weather.
Brill too that you included the sunflower head - I liked that touch! We have never used those before and if it is a success we will order some for the tiny birds. Thanks again!
Pam - Jan 2011
I have to say that I am really impressed how you always send a personal follow-up email to confirm the order and say when it is being dispatched. It is very rare for a company to do this.
Thanks again - and thanks from my garden birds, squirrels, foxes and badgers!
Miss Ali – Jan 2011
Many thanks for the prompt personal response - I'm extremely impressed with this level of service!
Thank you too for sending it first class - hopefully it will arrive in time.
Re feed for the feeder - this is actually going to be winging it's way to South Africa with me on Wednesday as a Christmas present for my father who is an avid bird feeder. It will be well travelled!
I will be sure to use you in future for my own bird feeding needs if this is the positive customer experience I can expect.
Kind Regards Michael - Dec 2010
This is a note to tell you that the whole delivery has now arrived, so thanks. The sunflower seeds are a big hit and I've never seen so many Blue Tits and Great Tits in the garden at the same time as this last week.
Many thanks, Mark - Dec 2010
I've been meaning to write before now, but better late than never!
I'm so impressed with the service and delivery from British Bird Food, and i just wanted to let you know!
It was superb, and i love the idea of recycling the bags (i've just got to get round to doing that, but i will),
and the little extra treat you added, thank you for that, my birds will be happy!
Jo - Nov 2010
Thanks for the email, we appreciate the very fast and excellent service.
Kind regards, Joan October 2010
Hello David, thank you again for super fast delivery and good quality product!
alyson - Oct 2010
Many thanks for our first order which arrived the day after ordering the Sunflower Heads are a great hit with our Garden birds and the other products are excellent quality
Paul Black Sept 2010
Thank you for your email. In terms of product range, value for money and customer service I think your company is excellent; my little birds (which I love almost as much as my children) greatly appreciate it.
With kind regards
Catherine - Sept 2010
message: As always, fantastic communication and superfast service.
The quality of the bird food is always excellent and extremely good value.
Jenny - Sept 2010
Got the order as and when you said, brilliant. Well impressed.
Will return bags as soon as I can.
Regards Julian - Aug 2010
Yes the food arrived safely on Friday - many thanks... our sparrows seem to particularly like the wheat free blend
Thanks for sorting out why the web purchases wasn't working for me - I'll amend my account so it all works for my next order
All the best (a very satisfied customer!)
Leopold – July 2010
Please excuse me for not replying sooner where do the days go ??????????
thank you for your quick response although it was not your fault but the courier the goods arrived as you promised the next day in perfect order.
I think your customer service is second to none there are not many firms who would have replaced the whole order so readily I appreciate it and so do the birds !!!
Thanks again and I hope you have sorted the problem
Anne – July 2010
message: I stumbled across your site whilst searching for a cheaper bulk supply of suet pellets. Order sent as £2 per kilo is a great saving and should keep me going for a while, and reusable bags as well! Thank you for the great saving on both counts.
Customer contact form - June 2010
Our order arrived today and I'd just like to thank you again for the superlative customer focused service.
This is one of the main reasons why we return to your store, but since we started using your feed we have also noticed an increase in our well fed feathered community.We have managed to attract 3 new types of visitor - the Niger worked it's magic and we have several pairs of Goldfinches who now visit.In addition, we now have Greenfinches and a lovely wee community of Yellowhammers.The Chaffinches,Great Tits,Blackbirds,Sparrows,Starlings and the occasional Pheasant remain as regulars.The Swallows manage to keep the Magpies at bay - the aeronautics involved in this are quite spectacular to watch.
Couldn't recommend you more,if only every online retailer offered your lovely personal 'extra-mile' service...or maybe not...we'd be broke!
Very Best Wishes Susan ... June 2010
First I would like to thank you for keeping me informed on my delivery, which arrived saturday morning.
The birds love the suet pellets & the free spring mix sample I ordered & I really appreciate the free gift of fat balls. I also like that your packaging is either recyclable or can be returned to you for reuse.
I have been really impressed with BBF's service & won't hesitate to buy from you again.
Sharon Harrington - May 2010
Many thanks for this. Excellent service!
This is my second order with you and it was prompted by the good service you provided with the first order.
Kind regards Terry - May 2010
My email was answered immediately even though the time was around 9pm. It was answered precisely and in detail by a real person. I could not ask for a more helpful and kind response. It is very surprising and pleasant to come across such a lovely company. Thanks so much. I'm very pleased I found the products I needed so easily with your help.
Mr Robert Donnan MSHAA - April 2010
Dont waste time searching the web for any bird food and feeders. It is all here.
Fast friendly service. Excellent price and value. The best there is.
George - from London April 2010
Good morning David,
Just to let you know (once more) that your products are a big success with our local birds! The fat balls are on high demand. The sunflower hearts the same. The two great spotted woodpeckers are particularly attracted by your fat cakes.
Again, thanks for the customer service which is brilliant, delivery time and of course, for the 'extras' you always send!
Janine - March 2010
Thank you so very much for your e-mails and prompt mailing of Stephen's, (husband), squirrel-proof bird feeder. I can confirm that it has arrived safely this morning and remains undetected!
I am certain that he will be delighted and that he will be ordering food soon also.
Your care and attention are very much appreciated.
Denise - March 2010
As always brilliant service and everything in tip top condition. I would highly recommend you to anyone and thank you for the extra goodies.
I was given one of your Eggs for Christmas 2008 and it is one of the best presents I have ever received it gives me hours of enjoyment.
Your very first customer! - Feb 2010
I just wanted to say a big thank you for sending the Egg bird feeder so quickly, and between Christmas and New Year too. I am really pleased with it - it's beautiful, and so far the squirrels haven't worked out a way to get to it!
I will certainly buy from you again.
Many thanks Jo Savage - Jan 10
Thank you so much for the dilivery of the bird seed, should last through winter both me and my granddaughter love your bird seed, and happy to say the birds love it, i willbe posting some of the bags back to you today, thank you so much. A customer - Dec 09
The Squirrel Buster has arrived today - many thanks for the efficient service and very prompt delivery.
Richard Saunders Novmber 2009
Thank you for your message.
My order arrived really quickly and my garden birds really like suet treats and the *no mess” seed I ordered from you. I will definitely be ordering again.
Also thank you for the free present – I appreciate it. Kind regards
Soula Williams - November 2009
My daughter (Mrs J ...........) bought me the daisy wheel and suet balls as a present and I was so delighted that this is my second order for suet balls.
Mr G Kelland - August 2009
My first order of wheat-free seed mix has been an enormous success - the birds eat a lot more of the seed than birdseed from another supplier so a lot less waste. Even my chickens like it! Thanks for an excellent service. Kind regards
Sue (Craven Arms) - July 09
Just placed a second order with you. I'll post back some of the bags when I empty them into our bird food bin.
We have had several families of blackbirds, starlings, dunnocks, tree and house sparrows using the garden, with loads of other visitors. The wheat free mix is great, no more wheat growing everywhere.
Julie Carmichael June 09
I just want to thank you for all your help with my enquiry. You went out of your way to help me and I appreciated that very much. For anyone reading this - excellent customer service. I, like Arnie says, WILL be back!
Paula - June 09
Since trying your no mess mix, I have seen lots more birds in my garden, I used another supplier for years, but my birds just love your mix. Thank you for your prompt service, (and the free suet balls, so nice to get something for nothing nowdays!) I will stick with you from now on. Kind regards
Mrs E Smith - May 09
Please send some more Premium mix. This is the only food our baby sparrows like ! - customer comment May 09
Thank you for your excellent service. I particularly like the way you pack the goods as the 5 kg packages are so much easier to handle and store. Kind regards
Brenda Shield. April 09
Good morning David
I look forward to receiving my order, the birds do love your seed. Since my last order I have seen a larger variety of birds in the garden including 2 Greenfinches and 2 Long Tail Tits.
I am very happy with the excellent service that you provide and am so happy that I found you on the website.
Nicola . March 09
Hi David. Thanks for the last order and for the suet balls! Very pleased with first order and already it has attracted 2 new bird types. Bramblings were super, never even seen one before in 57 years!!
All the very best.....
Mr R Kemp. March 09
Just to let you know that I have received my Bird Feeders and I have entertained the office with my excitement for 15 minutes!!!! They have told me I am "for the birds"!!! I am taking that as a compliment though.
I am absolutely thrilled with them, your service, and your website. I will certainly let everyone know about your site.
Regards T. Percy Feb 09
Since putting out your bird seed mix, in feeders and on the ground I have had 4 Jays calling regularly,plus the odd Red Wing and ocasional Starling. both sexes of Blackbirds and Thrushes, both sexes of Robins, plus Bluetits, Sparrows and Wrens. also Magpies and I think Siskins or Dunnocks. So now have an extremely interesting time 'bird watching' from my kitchen window. I also have a large grey squirrel calling for a snack. I also put out a ground mix of sultanas, bread seeds, leftover cat food and crushed peanuts.
Many thanks for your prompt service and the quality of your products.
Mrs P Lewis-Cook February 09
Order received on Monday, thank you very much.
Also, I was absolutely flabbergasted by the 'extras' you enclosed, they are so very much appreciated.
Have been 'bird watching' this morning through my kitchen window and have seen wagtails as well as the usual blue tits, sparrows etc. I also have robins, wrens, blackbirds and thrushes. Quite a good variety of birds. Have'nt seen any greenfinches for ages, and only the occasional starling.
Patricia Lewis-Cook January 09
I would like to thank you and your team for a super fast service, my order arrived next day. as you said.
Thank you again.
Chris Kinns December 08
The bird feeders have just arrived. Thank you for your excellent and fast service.
Colin Draper December 08