British Bird Food - What our customers say about us.
Customer Feedback - to send us feedback, use the form at bottom of the page. (we only publish 1 or 2 per month!)
David,
received goods on time as promised and contents exactly as ordered, birds will be well fed here!
Will order again when I need to.
Many thanks, Bill Barton. Jan 2012
message: Good afternoon David
I received my order this morning and have got to say that I am SO impressed with your service! I couldn't wait to put the Winter Seed Mix into my new Ring Pull Feeder! The birds in my garden have been very patient too.
I'm so taken with the new feeder that I'm now going to order another one. I've been looking for ages for one that is robust and easy-clean and this is just the job.
I've got to say that I have been looking for such a long time for quality bird food. This is absolutely superb and the price is excellent too.
Many thanks to you and your team for excellent service and delivery.
Regards, Karen Wood Jan 2012
message: Just wanted to say my bird apple feeder arrived today, intime for Christmas...and what a beautiful thing it is!
Thank you. Karen December 2011
What amazingly speedy delivery. Thank you so much for such service. Our birds are already enjoying a feast. E Heron. December 2011
Hi
Just to say thank you for the prompt and safe delivery of my order which arrived on Tuesday as promised. The new squirrel-proof fatball feeder is keeping undesirables off the fatballs and thank you for the free sunflower heads which are being enjoyed. I have a bit of old seed to use up & am looking forward to see how the birds like the new seed!
Kind regards
Vicki West November 2011
David
Many thanks my other half is working from home, so should be in
If not please leave in log shed.
Really impressed with your delivery and birds seem to love the food.
Well done Karen October 2011
just wanted to say a big thanks for getting my order to me today- tuesday- and for your excellent service and product and for keeping me up to date with whats happening
sincerely sylvia drummond Oct 2011
message: first purchase from you, excellent service and excellent feeder. will certainly buy gain.
Jane Gonzaga Sept 2011
Hello....Wow, thank you so much for your quick reply to my order and thank you for the added gift of the sunflower heads.I am most impressed with your fast delivery promise and especially the one hour time slot, that's great!!!!Looking forward to receipt of my order, as I'm sure my garden birds are as well!
Regards,
Dear David
Thanks David, the food arrived yesterday and all was intact so the new bags are performing well.
Dave. Aug 2011
My order arrived today as promised, yet again excellent quality and value for money. Thank you also for the freebies, they are much appreciated!
Best wishes Alyson. July 2011
message: Feeding birds in the garden can be expensive, so I tend to 'shop around'. This is the first time I have used BBF and I am most impressed with your fast and efficient service. Being given a time of delivery is a huge bonus and I shall definately be shopping with you again. Thankyou! Julian. July 2011
Thanks David for getting my order to me so promptly even sorting out the slight hitch with the delivery over the phone. Squirrel Buster Plus looks great, giving a much better view than the squirrel cages.
Ken June 2011
Dear David
Many thanks for this. I must tell you how impressed I am and continue to be with British Bird Foods efficiency and slick management of customer orders from the processing of orders, to keeping customers informed of delivery - a great service. I had indeed also noted the new quick buy system which proved incredibly useful and certainly saved some time.
Thanks as always
Kind regards
Olivia Hamilton May 2011
David
Thanks for the bird food order which arrived today.
I had to write and say what a great service you provide - not only was it delivered the next day but this morning I had an e mail telling me exactly WHEN it would arrive. The slot given was between 09.53 and 10.53 and actually it arrived at 09. 48. Pretty impressive. I also particulalrly liked your instruction label pasted on the front of the box to warn the courier to look after the parcel otherwise there could be a messy end for them! In the past I have had mealworms delivered, they usually come in a sturdy plastic bucket, in a plastic bag. My postman said that the bucket had been smashed when another parcel fell on them and he had had to spend a long time scraping up the little wrigglers!
Thanks also for the sunflower heads - I am sure the birds will love them if I can find a way of squirrel proofing them! Have managed to make most of my feeders squirrel proof but this one is posing a bit more of a problem, BUT I shall keep trying to outwit the little b******s!
Just out of interest - my first robin babies have fledged and are growing well and the blue tits and great tits are well on with their nests. Love this time of year.
Thanks again for a great service
regards
Chris Treggiden April 2011
You may be interested to know that, having used many seed mixes in the past, the finch-food appears to be a winner. Bramblings increased fron 12 to 37 in a small garden, along with up to 40 Chaffinches. Also, at long last, House Sparrows are appearing. Pigeons do not decimate this food and it is well used by other species. Will have to re-order!
Graham - Feb 2011
Hello David
Yes back from my travels and the birds are eating twice as much as usual so thought I had better stock up !!!!!!
Your service is just amazing the order arrived this morning you all deserve a gold star
I look forward to trying out the new packaging thanks for the freebie!!!!!!!!
best wishes Anne Feb 2011
What a fantastic service! Well done David and Belinda.
Our order arrived by 9am this morning and just before the snow. Put loads out for the feathered friends - including the "fat pigeons", 13 appeared in an instant! but they all need to eat, especially in this weather.
Brill too that you included the sunflower head - I liked that touch! We have never used those before and if it is a success we will order some for the tiny birds. Thanks again!
Pam - Jan 2011
Dear David,
I have to say that I am really impressed how you always send a personal follow-up email to confirm the order and say when it is being dispatched. It is very rare for a company to do this.
Thanks again - and thanks from my garden birds, squirrels, foxes and badgers!
Miss Ali – Jan 2011
Many thanks for the prompt personal response - I'm extremely impressed with this level of service!
Thank you too for sending it first class - hopefully it will arrive in time.
Re feed for the feeder - this is actually going to be winging it's way to South Africa with me on Wednesday as a Christmas present for my father who is an avid bird feeder. It will be well travelled!
I will be sure to use you in future for my own bird feeding needs if this is the positive customer experience I can expect.
Kind Regards Michael - Dec 2010
Hello David,
This is a note to tell you that the whole delivery has now arrived, so thanks. The sunflower seeds are a big hit and I've never seen so many Blue Tits and Great Tits in the garden at the same time as this last week.
Many thanks, Mark - Dec 2010
Hi David,
I've been meaning to write before now, but better late than never!
I'm so impressed with the service and delivery from British Bird Food, and i just wanted to let you know!
It was superb, and i love the idea of recycling the bags (i've just got to get round to doing that, but i will),
and the little extra treat you added, thank you for that, my birds will be happy!
Kind regards,
Jo - Nov 2010
Hi David,
Thanks for the email, we appreciate the very fast and excellent service.
Kind regards, Joan October 2010
Hello David, thank you again for super fast delivery and good quality product!
alyson - Oct 2010
Many thanks for our first order which arrived the day after ordering the Sunflower Heads are a great hit with our Garden birds and the other products are excellent quality
Paul Black Sept 2010
Dear David
Thank you for your email. In terms of product range, value for money and customer service I think your company is excellent; my little birds (which I love almost as much as my children) greatly appreciate it.
With kind regards
Catherine - Sept 2010
message: As always, fantastic communication and superfast service.
The quality of the bird food is always excellent and extremely good value.
Thank you
Jenny - Sept 2010
Hi David
Got the order as and when you said, brilliant. Well impressed.
Thank you.
Will return bags as soon as I can.
Regards Julian - Aug 2010
Hi there,
Yes the food arrived safely on Friday - many thanks... our sparrows seem to particularly like the wheat free blend
Thanks for sorting out why the web purchases wasn't working for me - I'll amend my account so it all works for my next order
All the best (a very satisfied customer!)
Leopold – July 2010
Hello David
Please excuse me for not replying sooner where do the days go ??????????
thank you for your quick response although it was not your fault but the courier the goods arrived as you promised the next day in perfect order.
I think your customer service is second to none there are not many firms who would have replaced the whole order so readily I appreciate it and so do the birds !!!
Thanks again and I hope you have sorted the problem
best wishes
Anne – July 2010
message: I stumbled across your site whilst searching for a cheaper bulk supply of suet pellets. Order sent as £2 per kilo is a great saving and should keep me going for a while, and reusable bags as well! Thank you for the great saving on both counts.
Customer contact form - June 2010
Hello David
Our order arrived today and I'd just like to thank you again for the superlative customer focused service.
This is one of the main reasons why we return to your store, but since we started using your feed we have also noticed an increase in our well fed feathered community.We have managed to attract 3 new types of visitor - the Niger worked it's magic and we have several pairs of Goldfinches who now visit.In addition, we now have Greenfinches and a lovely wee community of Yellowhammers.The Chaffinches,Great Tits,Blackbirds,Sparrows,Starlings and the occasional Pheasant remain as regulars.The Swallows manage to keep the Magpies at bay - the aeronautics involved in this are quite spectacular to watch.
Couldn't recommend you more,if only every online retailer offered your lovely personal 'extra-mile' service...or maybe not...we'd be broke!
Very Best Wishes Susan ... June 2010
Dear David
First I would like to thank you for keeping me informed on my delivery, which arrived saturday morning.
The birds love the suet pellets & the free spring mix sample I ordered & I really appreciate the free gift of fat balls. I also like that your packaging is either recyclable or can be returned to you for reuse.
I have been really impressed with BBF's service & won't hesitate to buy from you again.
Kind regards
Sharon Harrington - May 2010
Hello David
Many thanks for this. Excellent service!
This is my second order with you and it was prompted by the good service you provided with the first order.
Kind regards Terry - May 2010
My email was answered immediately even though the time was around 9pm. It was answered precisely and in detail by a real person. I could not ask for a more helpful and kind response. It is very surprising and pleasant to come across such a lovely company. Thanks so much. I'm very pleased I found the products I needed so easily with your help.
Kind Regards,
Mr Robert Donnan MSHAA - April 2010
Dont waste time searching the web for any bird food and feeders. It is all here.
Fast friendly service. Excellent price and value. The best there is.
Kind regards.
George - from London April 2010
Good morning David,
Just to let you know (once more) that your products are a big success with our local birds! The fat balls are on high demand. The sunflower hearts the same. The two great spotted woodpeckers are particularly attracted by your fat cakes.
Again, thanks for the customer service which is brilliant, delivery time and of course, for the 'extras' you always send!
Kind regards
Janine - March 2010
Hello David,
Thank you so very much for your e-mails and prompt mailing of Stephen's, (husband), squirrel-proof bird feeder. I can confirm that it has arrived safely this morning and remains undetected!
I am certain that he will be delighted and that he will be ordering food soon also.
Your care and attention are very much appreciated.
Best wishes
Denise - March 2010
Hi David
As always brilliant service and everything in tip top condition. I would highly recommend you to anyone and thank you for the extra goodies.
I was given one of your Eggs for Christmas 2008 and it is one of the best presents I have ever received it gives me hours of enjoyment.
Thanks again
Shona
Your very first customer! - Feb 2010
Dear David
I just wanted to say a big thank you for sending the Egg bird feeder so quickly, and between Christmas and New Year too. I am really pleased with it - it's beautiful, and so far the squirrels haven't worked out a way to get to it!
I will certainly buy from you again.
Many thanks Jo Savage - Jan 10
Thank you so much for the dilivery of the bird seed, should last through winter both me and my granddaughter love your bird seed, and happy to say the birds love it, i willbe posting some of the bags back to you today, thank you so much. A customer - Dec 09
The Squirrel Buster has arrived today - many thanks for the efficient service and very prompt delivery.
Regards
Richard Saunders Novmber 2009
Hi,
Thank you for your message.
My order arrived really quickly and my garden birds really like suet treats and the *no mess” seed I ordered from you. I will definitely be ordering again.
Also thank you for the free present – I appreciate it. Kind regards
Soula Williams - November 2009
My daughter (Mrs J ...........) bought me the daisy wheel and suet balls as a present and I was so delighted that this is my second order for suet balls.
Mr G Kelland - August 2009
My first order of wheat-free seed mix has been an enormous success - the birds eat a lot more of the seed than birdseed from another supplier so a lot less waste. Even my chickens like it! Thanks for an excellent service. Kind regards
Sue (Craven Arms) - July 09
Afternoon David
Just placed a second order with you. I'll post back some of the bags when I empty them into our bird food bin.
We have had several families of blackbirds, starlings, dunnocks, tree and house sparrows using the garden, with loads of other visitors. The wheat free mix is great, no more wheat growing everywhere.
Julie Carmichael June 09
I just want to thank you for all your help with my enquiry. You went out of your way to help me and I appreciated that very much. For anyone reading this - excellent customer service. I, like Arnie says, WILL be back!
Kind Regards,
Paula - June 09
Hi David
Since trying your no mess mix, I have seen lots more birds in my garden, I used another supplier for years, but my birds just love your mix. Thank you for your prompt service, (and the free suet balls, so nice to get something for nothing nowdays!) I will stick with you from now on. Kind regards
Mrs E Smith - May 09
Please send some more Premium mix. This is the only food our baby sparrows like ! - customer comment May 09
Hello David
Thank you for your excellent service. I particularly like the way you pack the goods as the 5 kg packages are so much easier to handle and store. Kind regards
Brenda Shield. April 09
Good morning David
I look forward to receiving my order, the birds do love your seed. Since my last order I have seen a larger variety of birds in the garden including 2 Greenfinches and 2 Long Tail Tits.
I am very happy with the excellent service that you provide and am so happy that I found you on the website.
Sincere Regards
Nicola . March 09
Hi David. Thanks for the last order and for the suet balls! Very pleased with first order and already it has attracted 2 new bird types. Bramblings were super, never even seen one before in 57 years!!
All the very best.....
Mr R Kemp. March 09
Hi David
Just to let you know that I have received my Bird Feeders and I have entertained the office with my excitement for 15 minutes!!!! They have told me I am "for the birds"!!! I am taking that as a compliment though.
I am absolutely thrilled with them, your service, and your website. I will certainly let everyone know about your site.
Regards T. Percy Feb 09
Hello David
Since putting out your bird seed mix, in feeders and on the ground I have had 4 Jays calling regularly,plus the odd Red Wing and ocasional Starling. both sexes of Blackbirds and Thrushes, both sexes of Robins, plus Bluetits, Sparrows and Wrens. also Magpies and I think Siskins or Dunnocks. So now have an extremely interesting time 'bird watching' from my kitchen window. I also have a large grey squirrel calling for a snack. I also put out a ground mix of sultanas, bread seeds, leftover cat food and crushed peanuts.
Many thanks for your prompt service and the quality of your products.
Mrs P Lewis-Cook February 09
hello david
Order received on Monday, thank you very much.
Also, I was absolutely flabbergasted by the 'extras' you enclosed, they are so very much appreciated.
Have been 'bird watching' this morning through my kitchen window and have seen wagtails as well as the usual blue tits, sparrows etc. I also have robins, wrens, blackbirds and thrushes. Quite a good variety of birds. Have'nt seen any greenfinches for ages, and only the occasional starling.
Sincerely
Patricia Lewis-Cook January 09
Morning David,
I would like to thank you and your team for a super fast service, my order arrived next day. as you said.
Thank you again.
Kind Regards
Chris Kinns December 08
Dear David,
The bird feeders have just arrived. Thank you for your excellent and fast service.
Regards,
Colin Draper December 08
