My email was answered immediately even though the time was around 9pm. It was answered precisely and in detail by a real person. I could not ask for a more helpful and kind response. It is very surprising and pleasant to come across such a lovely company. Thanks so much. I'm very pleased I found the products I needed so easily with your help.

Kind Regards,
Mr Robert Donnan MSHAA  

 Dear David
Thank you for your email.  In terms of product range, value for money and customer service I think your company is excellent; my little birds (which I love almost as much as my children) greatly appreciate it.
With kind regards
Catherine 

 Thanks David, the food arrived yesterday and all was intact so the new bags are performing well.

I was out when the delivery arrived so my wife was on her own and it was raining hard.  Without being asked, the driver offered to store the bags where they wouldn’t get wet and put them in our garage, which is some distance from the delivery point.  We appreciated his action and thought you would like to know about this.

Thanks for the sunflower heads.  It took a while for the suspicious Hampshire birds to accept them but now they are very enthusiastic.

Best wishes

Dave 

 Hi David

Since trying your no mess mix, I have seen lots more birds in my garden, I used another supplier for years, but my birds just love your mix. Thank you for your prompt service, (and the free suet balls, so nice to get something for nothing nowdays!) I will stick with you from now on. Kind regards

Mrs E Smith

David,

received goods on time as promised and contents exactly as ordered,  birds will be well fed here!

Will order again when I need to.

Many thanks,

Bill Barton.

 Thanks David for getting my order to me so promptly even sorting out the slight hitch with the delivery over the phone. Squirrel Buster Plus looks great, giving a much better view than the squirrel cages.

Ken 

 Morning David,

I would like to thank you and your team for a super fast service, my order arrived next day. as you said.

Thank you again.

Kind Regards

Chris Kinns

 message: I stumbled across your site whilst searching for a cheaper bulk supply of suet pellets. Order sent as £2 per kilo is a great saving and should keep me going for a while, and reusable bags as well! Thank you for the great saving on both counts.

Customer contact form

 What a fantastic service! Well done David and Belinda.
Our order arrived by 9am this morning and just before the snow. Put loads out for the feathered friends - including the "fat pigeons", 13 appeared in an instant! but they all need to eat, especially in this weather.
Brill too that you included the sunflower head - I liked that touch! We have never used those before and if it is a success we will order some for the tiny birds. Thanks again!
Pam

 Dear David,
I have to say that I am really impressed how you always send a personal follow-up email to confirm the order and say when it is being dispatched.  It is very rare for a company to do this.
Thanks again - and thanks from my garden birds, squirrels, foxes and badgers!
Miss Ali 

 Hello David 

Please excuse me for not replying sooner where do the days go ??????????
thank you for your quick response although it was not your fault but the courier the goods arrived as you promised the next day in perfect order.
I think your customer service is second to none there are not many firms who would have replaced the whole order so readily I appreciate it and so do the birds !!!

Thanks again and I hope you have sorted the problem 
best wishes

Anne 

 David
 
Thanks for the bird food order which arrived today.
 
I had to write and say what a great service you provide - not only was it delivered the next day but this morning I had an e mail telling me exactly WHEN it would arrive. The slot given was between 09.53 and 10.53 and actually it arrived at 09. 48. Pretty impressive.  I also particulalrly liked your instruction label pasted on the front of the box to warn the courier to look after the parcel otherwise there could be a messy end for them!  In the past I have had mealworms delivered, they usually come in a sturdy plastic bucket, in a plastic bag. My postman said that the bucket had been smashed when another parcel fell on them and he had had to spend a long time scraping up the little wrigglers!
 
Thanks also for the sunflower heads - I am sure the birds will love them if I can find a way of squirrel proofing them! Have managed to make most of my feeders squirrel proof but this one is posing a  bit more of a problem, BUT I shall keep trying to outwit the little b******s!
 
Just out of interest - my first robin babies have fledged and are growing well and the blue tits and great tits are well on with their nests. Love this time of year.
 
Thanks again for a great service
 
regards
Chris Treggiden 

 Dont waste time searching the web for any bird food and feeders. It is all here.
Fast friendly service. Excellent price and value. The best there is.
Kind regards.
George - from London 

Dear BBF

Thank you once again for your excellent service.  My order was delivered this morning within the given time slot.  I have nesting Robins and Tree Sparrow who are having their lunch!

Kind regards 

Tessa Parker

 You may be interested to know that, having used many seed mixes in the past, the finch-food appears to be a winner. Bramblings increased fron 12 to 37 in a small garden, along with up to 40 Chaffinches. Also, at long last, House Sparrows are appearing. Pigeons do not decimate this food and it is well used by other species. Will have to re-order!

Graham

 Hi David
Just to let you know that I have received my Bird Feeders and I have entertained the office with my excitement for 15 minutes!!!!  They have told me I am "for the birds"!!!  I am taking that as a compliment though.
I am absolutely thrilled with them, your service, and your website.  I will certainly let everyone know about your site.
Regards T. Percy

 All arrived safe and sound and dead on time - super efficient as always and with all the extras it feels like my birthday, thanks very much! I can now put out 12 fatballs a day instead of just 8 - they go mad for them here - baby starlings this morning!

Birds are now all topped up and feeding in the sun, yes it's even come out to play as well and the cats (with bells!) are happy hiding in the boxes the seeds came in, so that's them out of mischief for a while!

Everyone happy, thanks very much indeed!!

Caroline

 message: Just wanted to say my bird apple feeder arrived today, intime for Christmas...and what a beautiful thing it is!

Thank you. Karen

 Good morning David

I look forward to receiving my order, the birds do love your seed.  Since my last order I have seen a larger variety of birds in the garden including 2 Greenfinches and 2 Long Tail Tits.
I am very happy with the excellent service that you provide and am so happy that I found you on the website.
Sincere Regards
Nicola 

 Hello David
 
Our order arrived today and I'd just like to thank you again for the superlative customer focused service.
 
This is one of the main reasons why we return to your store, but since we started using your feed we have also noticed an increase in our well fed feathered community.We have managed to attract 3 new types of visitor - the Niger worked it's magic and we have several pairs of Goldfinches who now visit.In addition, we now have Greenfinches and a lovely wee community of Yellowhammers.The Chaffinches,Great Tits,Blackbirds,Sparrows,Starlings and the occasional Pheasant remain as regulars.The Swallows manage to keep the Magpies at bay - the aeronautics involved in this are quite spectacular to watch.
 
Couldn't recommend you more,if only every online retailer offered your lovely personal 'extra-mile' service...or maybe not...we'd be broke!
 
Very Best Wishes   Susan

 message: first purchase from you, excellent service and excellent feeder. will certainly buy gain.

Jane 

 Hi there,

Yes the food arrived safely on Friday - many thanks... our sparrows seem to particularly like the wheat free blend

Thanks for sorting out why the web purchases wasn't working for me - I'll amend my account so it all works for my next order

All the best (a very satisfied customer!)

Leopold 

 Hello David

Many thanks for this. Excellent service!

This is my second order with you and  it was prompted by the good service you provided with the first order.

Kind regards  Terry 

 message: Good afternoon David

I received my order this morning and have got to say that I am SO impressed with your service! I couldn't wait to put the Winter Seed Mix into my new Ring Pull Feeder! The birds in my garden have been very patient too.

I'm so taken with the new feeder that I'm now going to order another one. I've been looking for ages for one that is robust and easy-clean and this is just the job.

 I've got to say that I have been looking for such a long time for quality bird food. This is absolutely superb and the price is excellent too.

 Many thanks to you and your team for excellent service and delivery.

 Regards, 

Karen Wood 

 Thank you so very much for your e-mails and prompt mailing of Stephen's, (husband), squirrel-proof bird feeder.  I can confirm that it has arrived safely this morning and remains undetected!
I am certain that he will be delighted and that he will be ordering food soon also.
Your care and attention are very much appreciated.
Best wishes
Denise

 just wanted to say a big thanks for getting my order to me today- tuesday- and for your excellent service and product and for keeping me up to date with whats happening

Sincerely sylvia 

 WOW! I'm not sure what you put in your no-mess bird seed, but it's magical. Since filling the bird feeders the other day, new visitors to the table have been: a male & female Bullfinch, a Dunnock, and this morning, a Nuthatch - really excited! The fat blocks also seem to have been sampled. I'll definitely be ordering again, and at the rate it's being eaten, probably quite soon.

Jo

 Hello Belinda and David,

Thank you very much for your kind comments and for your outstanding ability to react swiftly to the order I placed yesterday morning.

I can confirm that the goods arrived safely today.

With many thanks for all your help and efficiency!

Kind regards,

Mike

 Hi David, 
I've been meaning to write before now, but better late than never! 
I'm so impressed with the service and delivery from British Bird Food, and i just wanted to let you know!
It was superb, and i love the idea of recycling the bags (i've just got to get round to doing that, but i will), 
and the little extra treat you added, thank you for that, my birds will be happy! 
Kind regards, 
Jo

 Hello

My rook problem is solved - thank you so much for your help.   I have left it a while before contacting you just to make sure.   Strangely enough the rooks departed quite quickly when they realised they weren't getting any food but it took the squirrels a bit longer to accept it!    I now have woodpeckers in the garden which didn't happen before.  I was concerned that they might trigger off the feeder but they are returning so it looks good.   I am so grateful to you.

 

Best wishes, Sarah

 

 Hi

Just to say thank you for the prompt and safe delivery of my order which arrived on Tuesday as promised. The new squirrel-proof fatball feeder is keeping undesirables off the fatballs and thank you for the free sunflower heads which are being enjoyed. I have a bit of old seed to use up & am looking forward to see how the birds like the new seed!

 

Kind regards

 

Vicki

 Hello David, thank you again for super fast delivery and good quality product!

alyson

 Thank you David, the personal email is always appreciated (though unexpected on a Bank Holiday!)
The buying system seems to work fine and all the orders I have placed have arrived promptly too.
I have tried several different online sites to buy stuff for "my birds" but your products seem superior which is why I am a returning customer despite having to pay extra for delivery.  Next time I'll buy 2 months-worth and save myself what amounts to £10 even though I'm a bit short of mouse-proof storage space!
Regards
Malcolm Perks

 Hi David. Thanks for the last order and for the suet balls! Very pleased with first order and already it has attracted 2 new bird types. Bramblings were super, never even seen one before in 57 years!!
All the very best.....
Mr R Kemp.

  Hi David
Got the order as and when you said, brilliant. Well impressed.
Thank you.
Will return bags as soon as I can.
Regards Julian

We are newbies to your website & are pleased with the customer service your company has provided. Our suet pellets arrived as promised with no mess or problems ! We now have some very fat garden birds who no doubt love the food. Many thanks for the sunflower heads which we have just put out before e-mailing you. We look forward to doing another order in the near future.

         Kind regards Avril & peter 

 Dear David

Many thanks for this. I must tell you how impressed I am and continue to be with British Bird Foods efficiency and slick management of customer orders from the processing of orders, to keeping customers informed of delivery - a great service. I had indeed also noted the new quick buy system which proved incredibly useful and certainly saved some time.

Thanks as always

Kind regards

Olivia Hamilton

Dear David, 

I would like you to know how pleased I am with British Bird Foods. Not only are your products excellent, but your prompt delivery is appreciated. It is also most helpful to know when the delivery will take place.

Regards, Pam Smart

 Many thanks for our first order which arrived the day after ordering the Sunflower Heads are a great hit with our Garden birds and the other products are excellent quality 
Paul Black

 Many thanks again for your excellent service.  I’m sure we’ll be back to you.  

John

 Many thanks for the prompt personal response - I'm extremely impressed with this level of service!

Thank you too for sending it first class - hopefully it will arrive in time.

Re feed for the feeder - this is actually going to be winging it's way to South Africa with me on Wednesday as a Christmas present for my father who is an avid bird feeder. It will be well travelled!

I will be sure to use you in future for my own bird feeding needs if this is the positive customer experience I can expect.

Kind Regards Michael 

 Hi David,

Thanks for the email, we appreciate the very fast and excellent service.

Kind regards, Joan

 Excellent service thank you.   The goods arrived well within the given time slot which is very helpful.

Regards

Betty Grant 

 hi bbf,goods arrived in delivery window,service and new feeder excellent,many 

thanks, dave.

 

Just a note to say thank you for a very impressive service. I arrived home this evening to find my order had been delivered this afternoon. So many companies seem to think Inverness is out in the sticks somewhere and seem incapable of delivering anything quickly. Most would not have been able to deliver until Monday at the earliest, jsut goes to prove it can be done.

Kind regards
Fiona

 My first order of wheat-free seed mix has been an enormous success - the birds eat a lot more of the seed than birdseed from another supplier so a lot less waste. Even my chickens like it! Thanks for an excellent service. Kind regards
Sue (Craven Arms) 

Dear David

Thank you for your email and for the extras that were packed in the parcel that was delivered sound and safely on time today as rearranged. The lane here was  resurfaced on Monday and was closed so I thought it best to change the original delivery day.

I will do as you say with the new bags; I have noticed the seals which seem much more robust and effective.

Once again I am reminded how delightful it is doing business with you

Best regards

Stephen & Denise Gregory

 

 Hi David

As always brilliant service and everything in tip top condition. I would highly recommend you to anyone and thank you for the extra goodies.

I was given one of your Eggs for Christmas 2008 and it is one of the best presents I have ever received it gives me hours of enjoyment.

Thanks again
Shona
Your very first customer!  

 Hello David

Yes back from my travels and the birds are eating twice as much as usual so thought I had better stock up !!!!!!

Your service is just amazing the order arrived this morning you all deserve  a gold star         

I look forward to trying out the new packaging thanks for the freebie!!!!!!!!

best wishes Anne

Hi David and Belinda

 

Order received just as you said it would, excellent.

 

Thank you again.

 

Regards Julian 

 Hi David and Belinda

Thank you very much for my order which was delivered on time yesterday with no spillages or breakages!!! Thanks also for the free gift – I’m sure our birds will love them!!

Regards Jan Deaves

 Hi,
Thank you for your message.
My order arrived really quickly and my garden birds really like suet treats and the *no mess”  seed I ordered from you.  I will definitely be ordering again.    
Also thank you for the free present – I appreciate it. Kind regards
Soula Williams

 

 Hi!  All safely arrived, exactly when you said it would!

All the best

Sue 

 My daughter (Mrs J ...........) bought me the daisy wheel and suet balls as a present and I was so delighted that this is my second order for suet balls.

Mr G Kelland 

 Hi David, your service has been excellent, and many thanks for separating off the invoice from the product it made life much easier.  I will certainly be back, M Rawlinson.

 Afternoon David
Just placed a second order with you. I'll post back some of the bags when I empty them into our bird food bin.  
We have had several families of blackbirds, starlings, dunnocks, tree and house sparrows using the garden, with loads of other visitors. The wheat free mix is great, no more wheat growing everywhere.
Julie Carmichael 

 message: Thanks for my order - food and a new feeder which is just loved by my birds including the pigeons as you can see by the uploaded photographs. Took only a couple of hours for him to find it. Small birds seem happy to share.

Ruth. June 2011

 Hello David,
This is a note to tell you that the whole delivery has now arrived, so thanks. The sunflower seeds are a big hit and I've never seen so many Blue Tits and Great Tits in the garden at the same time as this last week.
Many thanks, Mark

 Dear David,
The bird feeders have just arrived.  Thank you for your excellent and fast service.
Regards,
Colin Draper

 Thank you so much for the dilivery of the bird seed, should last through winter both me and my granddaughter love your bird seed, and happy to say the birds love it, i willbe posting some of the bags back to you today, thank you so much. A customer 

 The Squirrel Buster has arrived today - many thanks for the efficient service and very prompt delivery.
 Regards
 Richard Saunders Novmber 2009 

 message: Feeding birds in the garden can be expensive, so I tend to 'shop around'. This is the first time I have used BBF and I am most impressed with your fast and efficient service. Being given a time of delivery is a huge bonus and I shall definately be shopping with you again. Thankyou!

 Thank you - it arrived today.
Excellent service.
Merry Christmas!
Pam Pierce

 What amazingly speedy delivery. Thank you so much for such service. Our birds are already enjoying a feast.

E Heron

Dear David

First I would like to thank you for keeping me informed on my delivery, which arrived saturday morning.

The birds love the suet pellets & the free spring mix sample I ordered & I really appreciate the free gift of fat balls. I also like that your packaging is either recyclable or can be returned to you for reuse.

I have been really impressed with BBF's service & won't hesitate to buy from you again.

Kind regards
Sharon Harrington 

 I just want to thank you for all your help with my enquiry. You went out of your way to help me and I appreciated that very much. For anyone reading this - excellent customer service. I, like Arnie says, WILL be back!
Kind Regards,
Paula 

 Please send some more Premium mix. This is the only food our baby sparrows like ! - customer comment

David

Many thanks my other half is working from home, so should be in 

If not please leave in log shed

Really impressed with your delivery and birds seem to love the food 

Well done

Karen 

 Hello....

Wow, thank you so much for your quick reply to my order and thank you for the added gift of the sunflower heads. I am most impressed with your fast delivery promise and especially the one hour time slot, that's great!!!! Looking forward to receipt of my order, as I'm sure my garden birds are as well!

Regards, Susan

 Dear David
I just wanted to say a big thank you for sending the Egg bird feeder so quickly, and between Christmas and New Year too. I am really pleased with it - it's beautiful, and so far the squirrels haven't worked out a way to get to it! 
I will certainly buy from you again. 
Many thanks  Jo Savage 

 My order arrived today as promised, yet again excellent quality and value for money.  Thank you also for the freebies, they are much appreciated!

Best wishes
Alyson

 message: As always, fantastic communication and superfast service.
The quality of the bird food is always excellent and extremely good value.
Thank you
Jenny 

 message: Hi, excellent products, my birds are fighting over the flavoured suet pellets. Superfast delivery. You kindly sent me a free gift of what looks like large dried mushrooms. What do I do with them, do birds feed on them? Best bird food supplier on the net!!

 Hi David,

Thank you very much,  I cannot say how much I appreciate the personal touch that your company portrays. Other companies (big or small)  just leave you in the dark as to the situation and very rarely answer emails requesting why a delay (even after 6 weeks)!!! .  

Don't worry even if the bird table doesn't arrive in time for the christmas, I am sure the larger birds in my garden wont mind, they have been eating off the grass for a many years anyhow a few days more wont hurt them!

 

Merry Christmas to you.

 

Pauline Hammond

 Hello David
Thank you for your excellent service. I particularly like the way you pack the goods as the 5 kg packages are so much easier to handle and store. Kind regards
Brenda Shield.

 Just to say I was delighted to receive my order from you. It arrived as you said on Tuesday. Really pleased with the sunflower heads and the complementary feeder for the fat balls. Looking forward to enjoying even more birds visiting my garden. Won't hesitate to place more orders in the future.

 

Thanks again

Sally Burton

 

 Hello David

Since putting out your bird seed mix, in feeders and on the ground I have had 4 Jays calling regularly,plus the odd Red Wing and ocasional Starling. both sexes of Blackbirds and Thrushes, both sexes of Robins, plus Bluetits, Sparrows and Wrens. also Magpies and I think Siskins or Dunnocks. So now have an extremely interesting time 'bird watching' from my kitchen window. I also have a large grey squirrel calling for a snack. I also put out a ground mix of sultanas, bread seeds, leftover cat food and crushed peanuts.
Many thanks for your prompt service and the quality of your products.

Mrs P Lewis-Cook

 Good morning David,
Just to let you know (once more) that your products are a big success with our local birds! The fat balls are on high demand. The sunflower hearts the same. The two great spotted woodpeckers are particularly attracted by your fat cakes.
Again, thanks for the customer service which is brilliant, delivery time and of course, for the 'extras' you always send!
Kind regards
Janine